Objective

You can configure MX Plan accounts on email clients, if they are compatible. By doing so, you can use your email address through your preferred email application. The Mail app on macOS is available for free on all Macs.

Find out how to configure your MX Plan email address on the macOS Mail app.

Information regarding OVHcloud service administration and how to find appropriate assistance

When using OVHcloud guides, please be aware of the following conditions:

• User instructions aim to provide as many details as possible but cannot cover individual use cases. You might need to adapt the pertinent actions to your requirements.
• The OVHcloud ecosystem is built for flexibility and freedom of choice. Customers are therefore responsible for the secure and proper configuration of their services. To prevent data loss, we strongly recommend to apply backup strategies to all your important data.
• Our guides and tutorials may reference third-party software or services in combination with OVHcloud solutions. The technical support provided by OVHcloud does not include the configuration of systems or products outside of our responsibility. This includes but is not limited to:
  • Operating systems and user interfaces (Windows, Debian, Plesk, etc.).
  • Any other third-party software (FTP clients, email software, etc.).
  • Services offered by other providers (DNS, APIs, user interfaces, etc.).

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Requirements

• an MX Plan email address (included in the MX Plan solution and in OVHcloud web hosting plans).
• Mail installed on your Mac.
• the required credentials for the email address you would like to configure.

Instructions

Add account

• When the application is first started: a setup wizard will appear, prompting you to choose your account type.

• If an account has already been set up: click Mail in the menu bar at the top of your screen, then Accounts.

Follow the installation steps by clicking on the tabs below:

Use email address

Once you have configured your email address, you can start using it! You can now send and receive emails.

OVHcloud also has a web application you can use to access your email address from your browser. You can access this application at Webmail. You can log in using your email credentials. If you have any question about how to use it, you can refer to our guide on Using an account in the OWA interface or use your email address via the RoundCube webmail.

Retrieve a backup of your email address

If you need to make any changes that could lead to the loss of your email account data, we advise backing up the email account concerned beforehand. To do this, please read the "Export" section in the "Mail on macOS" chapter of our guide on Manually migrate your email address.

Modify existing settings

If your email account has already been set up and you need to access the account settings to change them:

• Click Mail in the menu bar at the top of your screen, then click Preferences.
• Select the account concerned in the left-hand column, then click Server settings.
• In the Incoming Mail Server (POP) or Incoming Mail Server (IMAP) section, enter your full email address in the User name box, and the Password associated with it in the box provided.
• In the Outgoing Mail Server (SMTP) section, enter your full email address in the Username box, and the Password associated in the box provided.
• Untick the Automatically manage connection settings boxes to display the Port and Authentication settings.
• Make sure that the Use TLS/SSL boxes are ticked.
• In the Authentication dropdown menus, check that Password is selected.
• For the Host name and Port boxes, refer to the values in the "POP, IMAP and SMTP settings reminder" section. Make sure that the server type (IMAP, POP and SMTP) matches your account type.

To finalize the configuration, click Save.

Reminder of POP, IMAP and SMTP settings

When you choose your account type, we recommend using IMAP to receive emails. However, you can select POP.

• POP configuration

• IMAP configuration

For sending emails, if you have to enter the SMTP settings manually in your account preferences, you will find the settings below:

• SMTP configuration

What do I do if I cannot receive/send my emails?

• If you see the icon visible in the screenshot below, it is a network disconnection. Check that your internet connection is working properly.

• If you see the icon visible in the screenshot below, it is a synchronization fault. Check the configuration settings for your email account in the Modify existing settings section.

Go further

MX Plan - Configuring your email account on Mail for iPhone and iPad

Email Pro - Configuring your email account on Mail for macOS
Email Pro - Configuring your email account on Mail for iPhone and iPad

Exchange - Configuring your email account on macOS Mail
Exchange - Configuring your email account on Mail for iPhone and iPad

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If you would like assistance using and configuring your OVHcloud solutions, please refer to our support offers.

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