Changing an FTP user password
Find out how to change the password for an FTP user created on your OVHcloud Web Hosting plan
Objective
OVHcloud web hosting plans provide access to an online file storage space, which you can use via the FTP protocol: FTP storage space.
You can access this space using an FTP user and its associated password.
This access allows you to put your website online.
This guide explains how to change the password for an FTP user created on your OVHcloud Web Hosting plan.
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Requirements
- An OVHcloud Web Hosting plan
OVHcloud Control Panel Access
- Direct link:
- Navigation path:
Web Cloud>Hosting plans> Select your web hosting plan
Instructions
Modify the FTP user password
For more information on password management best practices, please refer to the guide "Setting and managing an account password".
Depending on which OVHcloud Web Hosting plan you have, there are two different ways to change your FTP user password.
Click on your plan to view the content.
Free hosting, Starter, Personal and Startup plans (single FTP user)
Click on the tabs below to view each of the 3 steps.
Go to the page, then select the web hosting plan concerned.

Professional, Performance, Agency, Agency Plus and Agency Max plans (multiple FTP users)
Click on the tabs below to view each of the 3 steps.
Go to the page, then select the web hosting plan concerned.

Your new password must respect the following password policy:
- Minimum 9 characters
- Maximum 30 characters
- At least one capital letter
- At least one lower-case letter
- At least one number
- Be composed only of numbers and letters
Then go to the Ongoing tasks tab and refresh the page regularly. Your change will be effective within a few minutes.
Access your storage space
To access your FTP storage space, please refer to our guide "Logging in to your Web Hosting plan's FTP storage space".
Go further
Setting and managing an account password
Logging in to your Web Hosting plan's FTP storage space
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