For AI agents: the complete documentation index is available at https://docs.ovhcloud.com/en/llms.txt, the full documentation bundle is available at https://docs.ovhcloud.com/en/llms-full.txt, and this page is available as Markdown at https://docs.ovhcloud.com/en/guides/public-cloud/databases/responsibility-model.md.

Responsibility model for Public Cloud Databases

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Shared responsibilities between OVHcloud and the customer

Public Cloud Databases allow you to focus on building and deploying cloud applications while OVHcloud takes care of the database infrastructure and maintenance in operational conditions.

The RACI below details shared responsibilities between OVHcloud and the customer for Public Cloud Databases services. This shared model can help relieve the customer’s operational burden.

RACI definition

Roles
R: Is in charge of carrying out the process
A: Guarantees the successful completion of the process
C: Is consulted during the process
I: Is informed of the results of the process

For your information, a Service is considered a Public Cloud Databases service such as a MySQL, PostgreSQL, MongoDB, Valkey or Cassandra cluster.

1. Before subscription

1.1. Specify service as needed

ActivityCustomerOVHcloud
Learn about the capabilities and limitations of the Services detailed in the OVHcloud documentationRAI
Choose service locationRAI
Size services as neededRAI
Choose options as neededRAI

2. Service availability

2.1. Install service

ActivityCustomerOVHcloud
Produce, route, deliver and maintain physical machines, virtual machines and hosting buildingsRA
Buy and hold licences and usage rights for software provided by OVHcloudRA
Buy and hold licences and usage rights for backup solutions provided by OVHcloudRA

2.2. Reversibility model

ActivityCustomerOVHcloud
Offer standard solutions and protocols for importing and exporting dataIRA

3. Service usage

3.1. Operations

3.1.1. Daily operations
ActivityCustomerOVHcloud
Use all virtual machines (nodes) deployed in the IaaSRA
Decide to add/delete resources to the existing serviceRAI
Add/delete resources to the existing serviceIRA
3.1.2. Access management
ActivityCustomerOVHcloud
Manage access and security policy for Service usersRAI
Managing OVHcloud teams’ physical access to infrastructuresRA
Managing OVHcloud teams’ logical access to infrastructuresIRA
Managing access to the OVHcloud Control PanelRAI
Manage access to management interfaces specific to the Service (command line, API, etc.)RAI
3.1.3. Monitoring
ActivityCustomerOVHcloud
Monitor the proper functioning of physical devices (utilities) in support of the Platform as a ServiceRA
Monitor the proper functioning of virtual devices (utilities) in support of Platform as a ServiceIRA
Monitor physical and virtual resource performanceIRA
Monitor service performanceRAI
Process and pay for alarms from managed devices in the Public Cloud Databases infrastructureIRA
Maintain logs generated by Public Cloud Databases servicesRARA
Keep logs of the Service hosted on Public Cloud DatabasesRA
3.1.4. Storage
ActivityCustomerOVHcloud
Managing content hosted on Public Cloud Databases servicesRAI
Ensuring data continuity and sustainabilityRA
Perform storage and backup device maintenanceRA
Create, modify, control, restore, delete internal backup jobsIRA
3.1.5. Connectivity
ActivityCustomerOVHcloud
Operate automatic network management systems (architecture, implementation, software and hardware maintenance for deployed public and private networks)IRA
Manage IP addressing planRA
3.1.6. Management
ActivityCustomerOVHcloud
Ensuring the security of management infrastructures (API, Control Panel)IRA
Ensure the security of the operating systems and software installed on the servicesIRA
Managing the physical security of equipment and infrastructures hosted at OVHcloudIRA
Maintain Public Cloud Databases services and their extensionsCRA
3.1.7. Business continuity
ActivityCustomerOVHcloud
Manage automatic management systems for the infrastructure providedIRA
Maintain a business continuity and disaster recovery plan for hosted servicesRAI

3.2. Event management

3.2.1. Incidents
ActivityCustomerOVHcloud
Intervening with Public Cloud Databases managed elementsRA
3.2.2. Changes
ActivityCustomerOVHcloud
Comply with the Public Cloud Enterprise Lifecycle PolicyRA
Deploy patches, update software and information systems hosted in Public Cloud DatabasesCIRA
Confirm the customer's request to change the hardware or software for the Database serviceAR
Deploy patches, update and configure the information system using Public Cloud DatabasesRA
Perform preventive interventions on managed elements of the Public Cloud DatabasesIAR

4. Reverting

4.1. Reversibility model

ActivityCustomerOVHcloud
Schedule reversibility operationsRAI
Choose fallback infrastructuresRA

4.2. Data recovery

ActivityCustomerOVHcloud
Manage reversibility operationsRAI
Migrate/transfer dataRA

5. End of service

5.1. Destroying configurations

ActivityCustomerOVHcloud
Delete Public Cloud project servicesRAI

Go further

Visit our dedicated Discord channel: https://discord.gg/ovhcloud. Ask questions, provide feedback and interact directly with the team that builds our databases services.

For training or technical assistance implementing our solutions, contact your sales representative or visit our Professional Services page to request a quote and have your project analysed by our experts.

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