Correcting a bank details error
Find out how to correct a bank details error on your invoice
Objective
The OVHcloud Control Panel allows you to add and edit the payment method registered on your customer account.
This guide explains what to do when a bank details error (dispute 207 – COORD_BANC_ERR) has been identified on an invoice.
Requirements
- Access to the billing customer account.
- A valid payment method.
OVHcloud Control Panel Access
- Direct link:
- Navigation path: Click your name in the top right >
My payment methods
Instructions
To correct incorrect bank details, you need to update the payment method registered on your customer account.
The full procedure for adding a payment method, changing the default payment method and deleting a payment method is described in the Managing payment methods guide.
Once your payment method has been corrected and set as the default, your future payments will be charged to the updated details.
The charge for your invoice has already been made on the payment method registered when the invoice was issued. We will therefore not be able to correct the payment method used for this invoice.
Go further
Refer to the Managing payment methods guide for the detailed procedure.
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