Troubleshooting a domain name error
Objective
Creating, transferring or changing the holder of a domain name can generate errors requiring intervention on your part.
Find out what to do when an error occurs on a domain name.
Requirements
- Being the holder of one or more domain names.
- Being up-to-date in the payments and renewals of your domain names.
OVHcloud Control Panel Access
- Direct link: Ongoing operations
- Navigation path:
Web Cloud>Ongoing operations> Select theDomainorDNStab.
Instructions
Overview of the ongoing operations management interface
Click on the tabs below to view each of the 2 steps.
Go to the Ongoing operations page.
Not all of the operations listed in this table require your intervention for them to proceed normally.
This guide covers error operations through recurring situations.
Situations
The list of situations below is not exhaustive. If you encounter an error that is not detailed in this guide:
- Verify that you are up to date with payments and domain name renewals.
- Check if an action is available by viewing the options to the right of the operation concerned.
- Read the descriptive message and check if it helps you resolve the error.
If, despite these checks, you cannot resolve the error, open a support ticket from your Control Panel.
Click on the situation of your choice to view the content.
Document requests
Some domain name extensions require you to justify their registration by providing documents. If this is the case, you must submit the documents from your OVHcloud Control Panel.
Click on the tabs below to view each of the 4 steps.
Go to the Ongoing operations page.
Missing information
When you register your domain name, it is sometimes necessary to complete the contact data. If these details do not match the criteria for the domain name, you might get the error below.
Click on the tabs below to view each of the 4 steps.
Go to the Ongoing operations page.
Wrong transfer code
When you transfer your domain name to OVHcloud, you must enter a transfer code (authInfo / AuthCode) when placing your order. If this code is incorrect, the operation is suspended. You can restart it with the correct code.
Click on the tabs below to view each of the 4 steps.
Go to the Ongoing operations page.
DNS server error
An error may occur if the DNS servers you attach to a domain name are not working. In the situation below, the IP address of the DNS server is not responding.
Click on the tabs below to view each of the 4 steps.
Go to the Ongoing operations page.
Error on a .ie, .de or .it domain name after a DNS update
When you modify your DNS servers, the registry may check the new DNS servers and the associated DNS zone, and block the domain name if the configuration is not compliant.
This type of blocking is initiated by the registry and not by OVHcloud. So even if the domain name is blocked by the registry, its DNS servers will appear as Active in your OVHcloud Control Panel.
To check if your domain name is blocked, click on the tabs below to view each of the 4 steps.
Go to the Ongoing operations page.
OVHcloud internal error
You may encounter an error with the comment "internal error".
Click on the tabs below to view each of the 3 steps.
Go to the Ongoing operations page.
Go further
Transferring a domain name to OVHcloud
Transferring a domain name to another registrar
Editing the DNS servers for an OVHcloud domain name
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