Shared responsibility for SAP on OVHcloud solutions

Objective

The RACI below details the division of responsibilities between OVHcloud and the customer for SAP on OVHcloud solutions. This model can help the customer get the most out of SAP on OVHcloud solutions. It supplements the Dedicated Servers RACI that applies to the SAP HANA on Bare Metal service, and the VMware on OVHcloud RACI that applies to the SAP HANA on Private Cloud service. The acronym "SLES4SAP BYOL" is used for "SUSE Linux Enterprise Server for SAP Applications Bring Your Own License".

Roles
R : Is in charge of carrying out the process
A : is Accountable for the successful completion of the process
C : Is Consulted during the process
I : Is Informed of the results of the process

1. Before subscription

1.1. Specify the service as needed

SAP HANA on Bare Metal	SAP HANA on Private Cloud	Activity	Customer	OVHcloud
X	X	Choose to subscribe to the Dedicated Server service or to the VMware on OVHcloud service depending on your needs, and follow the associated responsibility models	RA	CI
X	X	Subscribe to SUSE for the OS license required to use the SLES4SAP BYOL image	RA
X	X	Owning the license rights for the SAP software deployed on the infrastructure	RA
X	X	Subscribe to the OVHcloud Object Storage offer if it is planned to use the OVHcloud Backint Agent for SAP HANA for backups	RA	CI

2. Service availability

2.1. Install the service

SAP HANA on Bare Metal	SAP HANA on Private Cloud	Activity	Customer	OVHcloud
X	X	Provide the subscribed service and available features (OVHcloud Backint Agent for SAP HANA, OS image SLES4SAP BYOL)	I	RA
	X	Provide the subscribed service and available features (Terraform modules for deploying SAP infrastructure as code, SAP HANA pre-installation)	I	RA
X	X	Inform SUSE of the deployment of a SLES4SAP BYOL OS	I	RA
X	X	Provide configuration guides for SAP options and features provided by OVHcloud	I	RA
	X	Provide SAP HANA installation sources in an OVHcloud Object Storage bucket	RA	I

2.2. Reversibility model

SAP HANA on Bare Metal	SAP HANA on Private Cloud	Activity	Customer	OVHcloud
X	X	Manage the migration of a machine with the SLES4SAP OS to OVHcloud	RA
X	X	Manage migration of SAP applications to OVHcloud	RA

2.3. Installing the client IS

SAP HANA on Bare Metal	SAP HANA on Private Cloud	Activity	Customer
X	X	Deploy the OS	RA
X	X	Deploy the IT system as needed	RA
X	X	Choose to configure SAP HANA backups with "OVHcloud Backint Agent for SAP HANA"	RA
	X	Choose to launch the deployment of SAP infrastructure as code	RA
X	X	Verify compliance of the SAP installation, underlying infrastructure, and associated best practices	RA

3. Service usage

3.1. Operations

3.1.1. Daily operations

SAP HANA on Bare Metal	SAP HANA on Private Cloud	Activity	Customer	OVHcloud
X	X	Administer selected and installed components	RA
X	X	Schedule SAP HANA backups, including via the "OVHcloud Backint Agent for SAP HANA"	RA

3.1.2. Access management

SAP HANA on Bare Metal	SAP HANA on Private Cloud	Activity	Customer	OVHcloud
X	X	Manage user accounts, their access to all SAP elements, including the SAP HANA database and operating systems	RA

3.1.3. Monitoring

SAP HANA on Bare Metal	SAP HANA on Private Cloud	Activity	Customer	OVHcloud
X	X	Monitor the execution of SAP HANA backups and other installed SAP software	RA

3.1.4. Storage

SAP HANA on Bare Metal	SAP HANA on Private Cloud	Activity	Customer	OVHcloud
X	X	Encrypt SAP HANA backups, including those made with the "OVHcloud Backint Agent for SAP HANA"	RA

3.1.5. Connectivity

SAP HANA on Bare Metal	SAP HANA on Private Cloud	Activity	Customer	OVHcloud
X	X	Manage network configurations of the entire SAP architecture	RA

3.1.6. Management

SAP HANA on Bare Metal	SAP HANA on Private Cloud	Activity	Customer	OVHcloud
X	X	Manage risks associated with installed SAP software	RA
X	X	Manage risks related to underlying infrastructure delivered by OVHcloud		RA
X	X	Maintain installed SAP software in operational and security conditions	RA

3.1.7. Business continuity

SAP HANA on Bare Metal	SAP HANA on Private Cloud	Activity	Customer	OVHcloud
X	X	Perform periodic restore tests of all SAP components, including the SAP HANA database	RA
X	X	Maintain a disaster recovery and business continuity plan on the installed IS	RA

3.2. Event management

3.2.1. Incidents

SAP HANA on Bare Metal	SAP HANA on Private Cloud	Activity	Customer	OVHcloud
X	X	Analyze and correct proven development issues (bugs, faults, etc.) of the 'OVHcloud Backint Agent'	I	RA
X	X	Handle incidents related to the SLES4SAP OS in BYOL mode and open tickets with the SUSE company if necessary	RA
X	X	Manage incidents related to SAP solutions	RA

3.2.2. Changes

SAP HANA on Bare Metal	SAP HANA on Private Cloud	Activity	Customer	OVHcloud
X	X	Manage the OS SLES4SAP lifecycle, perform patching and version upgrades	RA
X	X	Manage the lifecycle of SAP solutions, perform patching and version upgrades, including for the SAP HANA database	RA

4. Reversibility

4.1. Reversibility model

SAP HANA on Bare Metal	SAP HANA on Private Cloud	Activity	Customer	OVHcloud
X	X	Choose fallback infrastructure	RA

4.2. Data recovery

SAP HANA on Bare Metal	SAP HANA on Private Cloud	Activity	Customer	OVHcloud
X	X	Choose to migrate the data either according to the migration model of the underlying infrastructure, or use the migration tools of the SP publisher (example OS / DB migration or other )	RA

5. End of service

5.1. Destroy configurations

SAP HANA on Bare Metal	SAP HANA on Private Cloud	Activity	Customer	OVHcloud
X	X	Deletion of SAP HANA backups, including those made by the "OVHcloud Backint Agent for SAP HANA" on the OVHcloud Object Storage service	RA
X	X	Cancel underlying services in support of installed SAP software	RA	I
X	X	Decommission configurations linked to the services provided	I	RA

5.2. Data destruction

SAP HANA on Bare Metal	SAP HANA on Private Cloud	Activity	Customer	OVHcloud
X	X	Destroy storage media that has reached the end of its life or where the secure destruction process generates errors		RA

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