File Storage services - Responsibility model

The RACI below details shared responsibilities between OVHcloud and the customer for the following File Storage solutions:

NAS-HA
Enterprise File Storage

This shared model can help relieve the customer’s operational burden.

RACI definition

Roles
R: Is in charge of carrying out the process
A: Accountable for the successful completion of the process
C: Is consulted during the process
I: Is informed of the results of the process

1. Before subscription

1.1. Specify service as needed

Activity	Customer	OVHcloud
Learn about the capabilities and limitations of the Services detailed in the OVHcloud documentation	RA	CI
Choose service location	RA	I
Size services as needed	RA	I

2. Service availability

2.1. Install service

Activity	Customer	OVHcloud
Produce, route, deliver and maintain physical machines, virtual machines and hosting buildings		RA
Buy and hold licences and usage rights for software provided by OVHcloud		RA

2.2. Reversibility model

Activity	Customer	OVHcloud
Import/Export data in format supported by the hypervisor or an NFS-compatible distribution	RA	C

3. Service usage

3.1. Operations

3.1.1. Daily operations

Activity	Customer	OVHcloud
Decide to divide resources of the existing service	RA	I
Manage snapshot policy	RA	I
Define a data rentention policy following legal requirements	RA
Manage storage volumes and access lists (ACL)	RA	I

3.1.2. Access management

Activity	Customer	OVHcloud
Manage access to the OVHcloud Control Panel and the storage service using user interface, API, ACL	RA	I
Manage OVHcloud teams’ physical access to infrastructures		RA
Manage OVHcloud teams’ logical access to infrastructures	I	RA

3.1.3. Monitoring

Activity	Customer	OVHcloud
Monitor service performances like IOPS, volumes sizing (64 MB/TB or 4000 IOPS/TB) for NFS service		RA
Monitor service performances (bandwidth, IOPS, volumes sizing, etc)	RA	I
Retain logs of control plane for service monitoring		RA

3.1.4. Storage

Activity	Customer	OVHcloud
Manage content hosted on storage service	RA	I
Manage data continuity (snapshots and/or backups)	RA
Perform storage and snapshot device maintenance on management infrastructure		RA
Manage data encryption at rest	RA

3.1.5. Connectivity

Activity	Customer	OVHcloud
Operate automatic network management systems (architecture, implementation, software and hardware maintenance for deployed public and private networks)	I	RA
Manage IP addressing plan using OVHcloud IP adresses	RA

3.1.6. Management

Activity	Customer	OVHcloud
Provide inventory of storage volumes used	I	RA
Manage the security of management infrastructures (API, Control Panel) following security standards like ISO 2700x, SOC 2 type 2 and HDS		RA
Manage security of the operating systems (major updates and upgrades) and software installed following service delivery	I	RA
Manage physical security of equipment and infrastructures hosted at OVHcloud	I	RA

3.1.7. Business continuity

Activity	Customer	OVHcloud
Manage automatic management systems for the provided infrastructure	I	RA
Maintain a business continuity and disaster recovery plan for hosted services	RA	I
Perform periodic restoration tests	RA

3.2. Event management

3.2.1. Incidents

Activity	Customer	OVHcloud
Process hardware and network incidents (tickets and contacts)	AI	RA

3.2.2. Changes

Activity	Customer	OVHcloud
Comply with the service Lifecycle Policy (EoL)	I	RA
Deploy patches, update software on the management infrastructure of the service		RA
Perform preventive interventions on managed elements of the service		AR

4. Reverting

4.1. Reversibility model

Activity	Customer	OVHcloud
Schedule reversibility operations	RA
Choose fallback infrastructures	RA

4.2. Data recovery

Activity	Customer	OVHcloud
Manage reversibility operations : Manual extraction, API, Import/Export data in format supported by the hypervisor or an NFS-compatible distribution	RA	I
Migrate/transfer data	RA

5. End of service

5.1. Destroy configurations

Activity	Customer	OVHcloud
Delete storage services (with API or user interface )	RA	I
Decommission of the client service following contract termination	I	RA

5.2. Data destruction

Activity	Customer	OVHcloud
Operate a secure data erasure on storage media		RA

Go further

Visit our dedicated Discord channel: https://discord.gg/ovhcloud. Ask questions, provide feedback and interact directly with the team that builds our services.

If you need training or technical assistance to implement our solutions, contact your sales representative or click on this link to get a quote and ask our Professional Services experts for a custom analysis of your project.

Join our community of users.

Was this page helpful?