For AI agents: the complete documentation index is available at https://docs.ovhcloud.com/it/llms.txt, the full documentation bundle is available at https://docs.ovhcloud.com/it/llms-full.txt, and this page is available as Markdown at https://docs.ovhcloud.com/it/guides/account-and-service-management/responsibility-sharing/file-storage.md.

File Storage services - Responsibility model

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Shared responsibilities between OVHcloud and the customer for NAS-HA and Enterprise File Storage solutions

The RACI below details shared responsibilities between OVHcloud and the customer for the following File Storage solutions:

  • NAS-HA
  • Enterprise File Storage

This shared model can help relieve the customer’s operational burden.

RACI definition

Roles
R: Is in charge of carrying out the process
A: Accountable for the successful completion of the process
C: Is consulted during the process
I: Is informed of the results of the process

1. Before subscription

1.1. Specify service as needed

ActivityCustomerOVHcloud
Learn about the capabilities and limitations of the Services detailed in the OVHcloud documentationRACI
Choose service locationRAI
Size services as neededRAI

2. Service availability

2.1. Install service

ActivityCustomerOVHcloud
Produce, route, deliver and maintain physical machines, virtual machines and hosting buildingsRA
Buy and hold licences and usage rights for software provided by OVHcloudRA

2.2. Reversibility model

ActivityCustomerOVHcloud
Import/Export data in format supported by the hypervisor or an NFS-compatible distributionRAC

3. Service usage

3.1. Operations

3.1.1. Daily operations
ActivityCustomerOVHcloud
Decide to divide resources of the existing serviceRAI
Manage snapshot policyRAI
Define a data rentention policy following legal requirementsRA
Manage storage volumes and access lists (ACL)RAI
3.1.2. Access management
ActivityCustomerOVHcloud
Manage access to the OVHcloud Control Panel and the storage service using user interface, API, ACLRAI
Manage OVHcloud teams’ physical access to infrastructuresRA
Manage OVHcloud teams’ logical access to infrastructuresIRA
3.1.3. Monitoring
ActivityCustomerOVHcloud
Monitor service performances like IOPS, volumes sizing (64 MB/TB or 4000 IOPS/TB) for NFS serviceRA
Monitor service performances (bandwidth, IOPS, volumes sizing, etc)RAI
Retain logs of control plane for service monitoringRA
3.1.4. Storage
ActivityCustomerOVHcloud
Manage content hosted on storage serviceRAI
Manage data continuity (snapshots and/or backups)RA
Perform storage and snapshot device maintenance on management infrastructureRA
Manage data encryption at restRA
3.1.5. Connectivity
ActivityCustomerOVHcloud
Operate automatic network management systems (architecture, implementation, software and hardware maintenance for deployed public and private networks)IRA
Manage IP addressing plan using OVHcloud IP adressesRA
3.1.6. Management
ActivityCustomerOVHcloud
Provide inventory of storage volumes usedIRA
Manage the security of management infrastructures (API, Control Panel) following security standards like ISO 2700x, SOC 2 type 2 and HDSRA
Manage security of the operating systems (major updates and upgrades) and software installed following service deliveryIRA
Manage physical security of equipment and infrastructures hosted at OVHcloudIRA
3.1.7. Business continuity
ActivityCustomerOVHcloud
Manage automatic management systems for the provided infrastructureIRA
Maintain a business continuity and disaster recovery plan for hosted servicesRAI
Perform periodic restoration testsRA

3.2. Event management

3.2.1. Incidents
ActivityCustomerOVHcloud
Process hardware and network incidents (tickets and contacts)AIRA
3.2.2. Changes
ActivityCustomerOVHcloud
Comply with the service Lifecycle Policy (EoL)IRA
Deploy patches, update software on the management infrastructure of the serviceRA
Perform preventive interventions on managed elements of the serviceAR

4. Reverting

4.1. Reversibility model

ActivityCustomerOVHcloud
Schedule reversibility operationsRA
Choose fallback infrastructuresRA

4.2. Data recovery

ActivityCustomerOVHcloud
Manage reversibility operations : Manual extraction, API, Import/Export data in format supported by the hypervisor or an NFS-compatible distributionRAI
Migrate/transfer dataRA

5. End of service

5.1. Destroy configurations

ActivityCustomerOVHcloud
Delete storage services (with API or user interface )RAI
Decommission of the client service following contract terminationIRA

5.2. Data destruction

ActivityCustomerOVHcloud
Operate a secure data erasure on storage mediaRA

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