OVHcloud Zimbra FAQ

Zimbra is a popular open-source collaborative solution. Zimbra offers many features offered in the OVHcloud catalog.

To contextualize the Zimbra solution within OVHcloud, it is used for 2 email offers.

• MX Plan: Zimbra is used as part of a technological transition from Outlook Web App (OWA) to Zimbra webmail for the legacy MX Plan email solution.
• Zimbra: Zimbra is appearing in the OVHcloud catalog as a standalone solution with Zimbra Starter.

To get a better understanding, the following graphic shows the technologies currently used on each OVHcloud solution. Outlook Web App (OWA) will gradually disappear from the MX Plan solution.

A user guide for Zimbra is now available at this address.

If you notice a complete loss of access to your Zimbra email account (Zimbra webmail login refused, sending and receiving suspended, credentials apparently correct), the most common cause is an automatic blocking of the address for spam.

This measure applies to all three Zimbra offers:

• MX Plan - Zimbra
• Zimbra Starter
• Zimbra Pro

How to recognise this case:

• Access to Zimbra webmail is entirely suspended (and not only sending).
• No support ticket has been automatically generated in your OVHcloud Control Panel, unlike with other email technologies.
• Unusual sending activity may have been detected on the account recently (mass sending, suspicious content, potentially infected user workstation, compromised credentials, redirection to a malicious address).

Why you do not receive a clear notification:

For Zimbra accounts, the anti-spam blocking suspends the entire account access and does not trigger an automatic support ticket. The customer can therefore notice the loss of access without receiving an immediate explanation.

What to do?

1. Refer to the guide "What to do if your email address is blocked for spam" and carry out the checks described in step 1 (workstation, third-party software, redirections, filters, automatic replies) based on the elements still accessible.
2. Manually create a support ticket from your OVHcloud Control Panel. In the ticket, indicate:
   • The email address concerned;
   • The associated service (MX Plan, Zimbra Starter or Zimbra Pro) and its identifier;
   • The corrective actions already undertaken.
3. Once the ticket is processed by support, your address is unblocked and access to Zimbra webmail is restored.

Visit our page “Configuring your Zimbra email address in an email client”.

Your needs are changing: you want to benefit from more features on your Zimbra account, or, conversely, you no longer need it. Zimbra plans are flexible, so follow the instructions below according to your situation:

Want to upgrade to a higher plan?

1. Log in to your OVHcloud Control Panel.
2. Go to the Web Cloud section.
3. Click on Zimbra Mail.
4. Click on the Email account tab.
5. To the right of the email account for which you want to switch to a higher offer, click on ⁝.
6. Click on Change plan.

Would you like to downgrade?

The steps are the same as for upgrading (detailed above).

Zimbra offers similar features and a user experience close to OWA. A user guide for Zimbra is now available at this address.

Migrating to the new webmail maintains the same level of services as the previous one.

Notification emails for each service will be sent to you 2 week and then 1 day before the migration.

Services will be migrated gradually, so it is possible that your different services will be migrated several weeks apart.

The migration does not require any action on your part regarding the content of email accounts.

However, a short service interruption is required during the migration phase. It is therefore strongly recommended that you inform your users as soon as the migration date for your email accounts is communicated to you.

This migration was designed to minimise the impact on our customers. No actions are expected from you.

No changes are expected from you.

There are no changes planned in the Control Panel. Since the migration is under a new solution, some minor features may not be accessible in the first few weeks after the migration.

Find the list of features and their statuses for this migration at the end of this FAQ.

No, the migration does not require a reconfiguration of your email software.

If you change your password, you will need to enter the new password in your email client.

No, the migration to the new Zimbra webmail solution is included in your solution. There are no changes to the billing or the contract of your MX Plan service.

The migration is done within our French data centres. Your data will remain in France.

No changes are planned regarding the processing of data and its use. You can find all this information in the contract for your MX Plan solution.

You can migrate your accounts at any time to Email Pro or Exchange in order to keep using the OWA webmail. To do this, please refer to our guide on Migrating an MX Plan email account to an Email Pro or Exchange account.

No. OVHcloud is committed to providing a service with the best price performance ratio for its MX Plan offers. This is why we have chosen to migrate the current offers to the Zimbra solution.

However, you can still take advantage of the OWA interface by migrating your email accounts to an Email Pro or Exchange solution.

To cancel your solution in the "My services" section of the OVHcloud Control Panel, please refer to the MX Plan part of our guide on Cancelling your OVHcloud services.