---
title: "Changing an FTP user password"
description: "Find out how to change the password for an FTP user created on your OVHcloud Web Hosting plan"
url: https://docs.ovhcloud.com/en/guides/web-cloud/web-hosting/ftp-change-password
lang: en
lastUpdated: 2026-06-03
---
# Changing an FTP user password

## Objective

OVHcloud web hosting plans provide access to an online file storage space, which you can use via the **FTP** protocol: FTP storage space.

You can access this space using an **FTP user** and its associated password.

This access allows you to [put your website online](/en/guides/web-cloud/web-hosting/hosting-how-to-get-my-website-online.md).

**This guide explains how to change the password for an FTP user created on your OVHcloud Web Hosting plan.**

:::warning
OVHcloud is providing you with services for which you are responsible, with regard to their configuration and management. You are therefore responsible for ensuring they function correctly.

This guide is designed to assist you in common tasks as much as possible. Nevertheless, we recommend that you contact a [specialist service provider](https://partner.ovhcloud.com/en-gb/directory/) and/or discuss the issue with our community if you have difficulties or doubts. You can find more information in the ["Go further"](#go-further) section of this guide.
:::

## Requirements

- An OVHcloud [Web Hosting plan](https://www.ovhcloud.com/en-gb/web-hosting/)


***

### OVHcloud Control Panel Access

- **Direct link:** <ManagerLink to="/#/web/hosting">Hosting plans</ManagerLink>
- **Navigation path:** <code className="action">Web Cloud</code> > <code className="action">Hosting plans</code> > Select your web hosting plan

***


## Instructions

### Modify the FTP user password

:::info
For more information on password management best practices, please refer to the guide "[Setting and managing an account password](/en/guides/account-and-service-management/account-information/manage-ovh-password.md)".
:::

Depending on which OVHcloud [Web Hosting plan](https://www.ovhcloud.com/en-gb/web-hosting/) you have, there are two different ways to change your FTP user password.

**Click on your plan to view the content.**



Free hosting, Starter, Personal and Startup plans (single FTP user)

Click on the tabs below to view each of the **3** steps.

**Step 1**

Go to the <ManagerLink to="/#/web/hosting">Hosting plans</ManagerLink> page, then select the web hosting plan concerned.
![Web Hosting](/images/assets/screens/control-panel/product-selection/web-cloud/hosting-plans.png)

**Step 2**

Click on the <code className="action">FTP - SSH</code> tab.
![FTP - SSH](/images/assets/screens/control-panel/product-selection/web-cloud/web-hosting/ftp-ssh.png)

**Step 3**

A table will display the _FTP users_ created on your Web Hosting plan. Click on the _pencil icon_ in the <code className="action">Password</code> column, enter the new password **in accordance with the password policy**, then confirm the change by clicking on the _green_ validation button.
![change-ftp-password-step1-perso](/images/assets/screens/control-panel/product-selection/web-cloud/web-hosting/ftp-ssh/change-password-perso.png)




Professional, Performance, Agency, Agency Plus and Agency Max plans (multiple FTP users)

Click on the tabs below to view each of the **3** steps.

**Step 1**

Go to the <ManagerLink to="/#/web/hosting">Hosting plans</ManagerLink> page, then select the web hosting plan concerned.
![Web Hosting](/images/assets/screens/control-panel/product-selection/web-cloud/hosting-plans.png)

**Step 2**

Click on the <code className="action">FTP - SSH</code> tab.
![FTP - SSH](/images/assets/screens/control-panel/product-selection/web-cloud/web-hosting/ftp-ssh.png)

**Step 3**

A table will display the _FTP users_ created on your Web Hosting plan. Click on the <code className="action">...</code> button to the right of the FTP user concerned, then <code className="action">Change password</code>. In the window that pops up, enter the new password you want **by following the password policy**, enter it again and click the <code className="action">Confirm</code> button.
![change-ftp-password-pro](/images/assets/screens/control-panel/product-selection/web-cloud/web-hosting/ftp-ssh/change-password-pro.png)


:::info
Your new password must respect the following **password policy**:

- Minimum 9 characters
- Maximum 30 characters
- At least one capital letter
- At least one lower-case letter
- At least one number
- Be composed only of numbers and letters

:::

Then go to the `Ongoing tasks
` tab and refresh the page regularly. Your change will be effective within a few minutes.
### Access your storage space

To access your FTP storage space, please refer to our guide ["Logging in to your Web Hosting plan's FTP storage space"](/en/guides/web-cloud/web-hosting/ftp-connection.md).

## Go further [](#)
[Setting and managing an account password](/en/guides/account-and-service-management/account-information/manage-ovh-password.md)

[Logging in to your Web Hosting plan's FTP storage space](/en/guides/web-cloud/web-hosting/ftp-connection.md)

[Put your website online](/en/guides/web-cloud/web-hosting/hosting-how-to-get-my-website-online.md)

For specialised services (SEO, development, etc.), contact [OVHcloud partners](https://partner.ovhcloud.com/en-gb/directory/).

If you would like assistance using and configuring your OVHcloud solutions, please refer to our [support offers](https://www.ovhcloud.com/en-gb/support-levels/).

Join our [community of users](https://community.ovhcloud.com/).