Cold Storage - Shared Responsibility for archive and restoration services

Objective

The RACI below details shared responsibilities between OVHcloud and the customer on Cold Storage for archive and restoration services delivered.

Roles
R : Is in charge of carrying out the process
A : Accountable for the successful completion of the process
C : Is consulted during the process
I : Is informed of the results of the process

1. Before subscription

1.1. Specify service as needed

Activity	Customer	OVHcloud
Learn about capabilities and limitations related to the service	RA	C
Provide personal data needed for service subscription	RA	I
Host the service at the following locations : Tours, Bordeaux, Croix, Grenoble		RA

2. Service availability

2.1. Install the service

Activity	Customer	OVHcloud
Produce, route, deliver and maintain physical and virtual Instances for service hosting	I	RA
Create Object Storage credentials for an OpenStack user	RA

2.2. Reversibility model

Activity	Customer	OVHcloud
Use Object Storage API to import data in bucket	RA

3. Service usage

3.1. Operations

3.1.1. Daily operations

Activity	Customer	OVHcloud
Provide access to the service by providing first ID credentials	I	RA
Manage Containers and objects' security created at server entry with SSE-C feature following keys delivery by the client	R	A
Administrate service storage		RA
Administrate data	RA
Activate data archive command and manage backups following needs	RA

3.1.2. Access management

Activity	Customer	OVHcloud
Manage access rights to the OVHcloud Control Panel	RA	I
Manage physical and logical access to infrastructures for OVHcloud teams		RA
Manage Object Storage security policy of containers and object created before activating data archive command	RA

3.1.3. Monitoring

Activity	Customer	OVHcloud
Manage and monitor physical and virtual servers in support of archive and restoration services		RA
Retain logs of management infrastructure services		RA
Retain logs using the dedicated feature (activating cold storage on a stream)		RA
Create, modify, control, restore, delete archives and backups	RI	A
Maintain storage devices used for the service		RA

3.1.4. Storage

Activity	Customer	OVHcloud
Manage data encryption before importing in the Object Storage allocated by using SSE-C feature and following keys delivery by the client	AI	R
Define a retention policy for data according to legal requirements	RA

3.1.5. Management

Activity	Customer	OVHcloud
Provide inventory of containers and objects used	I	RA
Manage the security of management infrastructure (API, control plane)		RA
Manage physical security of equipments and hosted infrastructures		RA

3.1.6. Business continuity

Activity	Customer	OVHcloud
Perform restoration tests for archives	RA	I
Maintain a business continuity and disaster recovery plan for the hosted IS	RA
Manage automatic management systems for the infrastructure provided		RA

3.2. Event management

3.2.1. Incidents

Activity	Customer	OVHcloud
Process incidents on the service (tickets and contacts)	AI	RA

4. Reversibility

4.1. Reversibility Model

Activity	Customer	OVHcloud
Plan reversibility operations	RA
Choose fallback infrastructures	RA	CI
Choose data format to export	RA

4.2. Data recovery

Activity	Customer	OVHcloud
Manage reversibility operations	RA
Migrate/transfer data using Object Storage API	RA

5. End of service

5.1. Data destruction

Activity	Customer	OVHcloud
Destroy data from the Object Storage Containers Service via Object Storage API	RA
Release allocated resources following service termination		RA

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