Compartir responsabilidades - Nutanix on OVHcloud (EN)

Shared responsibility between OVHcloud and the customer for the use of the Nutanix on OVHcloud product

Objective

The RACI below details shared responsibilities between OVHcloud and the customer for the Hosted Private Cloud service Nutanix on OVHcloud. This model is designed to help the customer make the best use of the Nutanix on OVHcloud service.

Roles
R: Is in charge of carrying out the process
A: Is Accountable for the successful completion of the process
C: Is consulted during the process
I: Is informed of the results of the process

1. Before subscription

1.1. Specify service as needed

Activity	Customer	OVHcloud
Learn about the capabilities and limitations of the Services detailed in the OVHcloud documentation (website, Particular Conditions, etc.)	RA	CI
Choose the location of your Nutanix cluster	RA	I
Choose Nutanix licence pack provided by OVHcloud following needs or import your own licences	RA	I
Choose the model and range of dedicated servers following needs and defined criteria	RA	I
Choose dedicated server configuration options as needed	RA	I
Choose additional Nutanix cluster configuration options as needed (Fault Tolerance Domain, Replication Factor, Erasure Coding feature)	RA	I

2. Service availability

2.1. Install service

Activity	Customer	OVHcloud
Produce, route, deliver and maintain physical machines and hosting buildings	I	RA
Install and configure the functional building blocks internal to the dedicated server that are necessary for maintaining operational conditions and security conditions (firmware, BIOS, BMC, IPMI, etc.)	I	RA
Deploy initial network configuration to devices (vRack, IPLB and Nutanix cluster nodes)	I	RA
Install the Nutanix Acroplis Operating System (AOS)	I	RA

2.2. Reversibility model

Activity	Customer	OVHcloud
Import virtual machines from any source compatible with Nutanix technology (VMware, Hyper-V, AHV) manually or by using Nutanix Move tool	RA	I

2.3. Customer Information System setup

Activity	Customer	OVHcloud
Create new virtual machines	RA
Purchase and own the licenses and rights of use for OS	RA
Install OS on virtual machines	RA
Install and configure softwares and middlewares on the cluster	RA
Modify default network configurations to secure internal and external cluster connections	RA

3. Service usage

3.1. Operations

3.1.1. Daily operations

Activity	Customer	OVHcloud
Manage network accessibility of the Dedicated Server		RA
Configure and administrate Nutanix solution	RA
Administrate applications installed on Nutanix virtual layer	RA
Request the replacement of defective hardware on the Dedicated Server	RA	CI
Add/remove options/hardware on the Dedicated Server	CI	RA
Manage risks of IS installed	RA
Deploy and ensure the functioning of the backup policy in client's IS	RA

3.1.2. Access management

Activity	Customer	OVHcloud
Manage access to the OVHcloud Control Panel	RA	I
Manage users' accesses to Nutanix cluster (ex.: Prism Administration interface, SSH, CLI)	RA
Manage users' accesses and security policy on IS	RA
Managing physical access to infrastructures for OVHcloud teams	I	RA

3.1.3. Monitoring

Activity	Customer	OVHcloud
Monitor the proper functioning of physical devices (utilities) supporting the Dedicated Server	I	RA
Monitor physical resource performance	RA	CI
Keep logs related to administration activities of the cluster made available with Nutanix tools (ex.: Prism, SSH, CLI) or with any external tool and those of hosted IS	RA
Keep logs of the Control Plane that monitors and administrate Nutanix service		RA
Monitor the performance of Nutanix cluster (incident alerts, usage report, etc.) and other softwares installed by the client on the IS	RA
Monitor the performance of IPLB service usage integrated into the Nutanix offer (using performance graphs)	RA	I

3.1.4. Storage

Activity	Customer	OVHcloud
Create, modify, control, restore, delete backup jobs	RA
Manage content hosted on infrastructures	RA
Manage data continuity and sustainability	RA
Carry out maintenance on the storage and backup tools installed by the client	RA
Carry out maintenance on the storage and backup devices provided by OVHcloud	CI	RA

3.1.5. Connectivity

Activity	Customer	OVHcloud
Manage the functioning of automatic network management systems (architecture, implementation, software and hardware maintenance for deployed public and private networks, primary IP of dedicated server)	I	RA
Implement a network architecture adapted as needed (vRack, IPLB, access to public and private networks, etc.)	RA	I
Manage private IP addressing plan of the client on the Nutanix cluster	RA
Manage public IP addressing plan provided by OVHcloud Nutanix service	CI	RA

3.1.6. Management

Activity	Customer	OVHcloud
Provide inventory of infrastructures and services used	I	RA
Manage the security of management infrastructures (Control Plane)		RA
Manage the security of Nutanix software, softwares and Middleware installed on the cluster	RA
Manage the security of data stored by the customer on the infrastructure	RA
Manage the physical security of equipment and infrastructures hosted at OVHcloud	I	RA
Maintain Nutanix software solution and its extensions	RA

3.1.7. Business continuity

Activity	Customer	OVHcloud
Manage automatic management systems for the infrastructure provided	I	RA
Maintain a business continuity and disaster recovery plan for the hosted IS	RA

3.2. Event management

3.2.1. Incidents

Activity	Customer	OVHcloud
Open tickets for incidents related to Nutanix software (in case of subscription to packaged offer and dysfunction of Nutanix software)	RA	I
Open tickets for incidents related to Bring Your Own licence offer (related to dysfunction of hardware elements in the Dedicated Server)	RA	I
Replace the defective hardware elements of the Dedicated Server following incident qualification	I	RA
Process other incidents	RA
Restore virtual machine backups	RA

3.2.2. Changes

Activity	Customer	OVHcloud
Deploy patches, update and configure the Nutanix software, softwares, middlewares and hosted IS	RA
Provide the new firmware version of the dedicated server	I	RA
Update virtual machines	RA
Approve change requests of defective hardware elements submitted by OVHcloud	A	R
Schedule changes requested by customer	RA	RI

4. Reversibility

4.1. Reversibility model

Activity	Customer	OVHcloud
Schedule reversibility operations	RA	I
Choose fallback infrastructures	RA

4.2. Data recovery

Activity	Customer	OVHcloud
Export virtual machines from any source compatible with Nutanix technology (VMware, Hyper-V, AHV) manually or by using Nutanix Move tool	RA	C
Migrate/transfer data	RA

5. End of service

5.1. Destroying configurations

Activity	Customer	OVHcloud
Uncommission client-related configurations following contract termination	I	RA

5.2. Data destruction

Activity	Customer	OVHcloud
Securely erase data on storage media		RA
Destroy storage media that have reached their end of life or on which the secure destruction process generates errors		RA
Provide a certificate of destruction (upon request)	I	RA

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