--- title: "Cold Storage - Shared Responsibility for archive and restoration services" description: "Shared responsibilities between OVHcloud and the customer on Cold Storage for archive and restoration services" url: https://docs.ovhcloud.com/es/guides/storage-and-backup/object-storage/cold-storage-responsibility-model lang: es lastUpdated: 2024-02-26 --- # Cold Storage - Shared Responsibility for archive and restoration services ## Objective The RACI below details shared responsibilities between OVHcloud and the customer on Cold Storage for archive and restoration services delivered. | Roles | | ------------------------------------------------------------ | | R : Is in charge of carrying out the process | | A : Accountable for the successful completion of the process | | C : Is consulted during the process | | I : Is informed of the results of the process | ### 1. Before subscription #### 1.1. Specify service as needed | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------------------------------------ | ------------ | ------------ | | Learn about capabilities and limitations related to the service | RA | C | | Provide personal data needed for service subscription | RA | I | | Host the service at the following locations : Tours, Bordeaux, Croix, Grenoble | | RA | ### 2. Service availability #### 2.1. Install the service | **Activity** | **Customer** | **OVHcloud** | | --------------------------------------------------------------------------------------- | ------------ | ------------ | | Produce, route, deliver and maintain physical and virtual Instances for service hosting | I | RA | | Create Object Storage credentials for an OpenStack user | RA | | #### 2.2. Reversibility model | **Activity** | **Customer** | **OVHcloud** | | ----------------------------------------------- | ------------ | ------------ | | Use Object Storage API to import data in bucket | RA | | ### 3. Service usage #### 3.1. Operations ##### **3.1.1. Daily operations** | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------------------------------------------------------------------------------ | ------------ | ------------ | | Provide access to the service by providing first ID credentials | I | RA | | Manage Containers and objects' security created at server entry with SSE-C feature following keys delivery by the client | R | A | | Administrate service storage | | RA | | Administrate data | RA | | | Activate data archive command and manage backups following needs | RA | | ##### **3.1.2. Access management** | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------------------------------------------------------------------- | ------------ | ------------ | | Manage access rights to the OVHcloud Control Panel | RA | I | | Manage physical and logical access to infrastructures for OVHcloud teams | | RA | | Manage Object Storage security policy of containers and object created before activating data archive command | RA | | ##### **3.1.3. Monitoring** | **Activity** | **Customer** | **OVHcloud** | | ---------------------------------------------------------------------------------------------- | ------------ | ------------ | | Manage and monitor physical and virtual servers in support of archive and restoration services | | RA | | Retain logs of management infrastructure services | | RA | | Retain logs using the dedicated feature (activating cold storage on a stream) | | RA | | Create, modify, control, restore, delete archives and backups | RI | A | | Maintain storage devices used for the service | | RA | ##### **3.1.4. Storage** | **Activity** | **Customer** | **OVHcloud** | | ---------------------------------------------------------------------------------------------------------------------------------------- | ------------ | ------------ | | Manage data encryption before importing in the Object Storage allocated by using SSE-C feature and following keys delivery by the client | AI | R | | Define a retention policy for data according to legal requirements | RA | | ##### **3.1.5. Management** | **Activity** | **Customer** | **OVHcloud** | | --------------------------------------------------------------------- | ------------ | ------------ | | Provide inventory of containers and objects used | I | RA | | Manage the security of management infrastructure (API, control plane) | | RA | | Manage physical security of equipments and hosted infrastructures | | RA | ##### **3.1.6. Business continuity** | **Activity** | **Customer** | **OVHcloud** | | --------------------------------------------------------------------------- | ------------ | ------------ | | Perform restoration tests for archives | RA | I | | Maintain a business continuity and disaster recovery plan for the hosted IS | RA | | | Manage automatic management systems for the infrastructure provided | | RA | #### 3.2. Event management ##### **3.2.1. Incidents** | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------------- | ------------ | ------------ | | Process incidents on the service (tickets and contacts) | AI | RA | ### 4. Reversibility #### 4.1. Reversibility Model | **Activity** | **Customer** | **OVHcloud** | | ------------------------------- | ------------ | ------------ | | Plan reversibility operations | RA | | | Choose fallback infrastructures | RA | CI | | Choose data format to export | RA | | #### 4.2. Data recovery | **Activity** | **Customer** | **OVHcloud** | | ---------------------------------------------- | ------------ | ------------ | | Manage reversibility operations | RA | | | Migrate/transfer data using Object Storage API | RA | | ### 5. End of service #### 5.1. Data destruction | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------------------------------------ | ------------ | ------------ | | Destroy data from the Object Storage Containers Service via Object Storage API | RA | | | Release allocated resources following service termination | | RA | ## Go further If you need training or technical assistance to implement our solutions, contact your sales representative or click on [this link](https://www.ovhcloud.com/es-es/professional-services/) to get a quote and ask our Professional Services experts for assisting you on your specific use case of your project. Join our [community of users](https://community.ovhcloud.com/).