Reversibility Policy for the Managed Log Manager product

Objective

This document describes the reversibility policy for the Managed Log Manager product covering the OVHcloud Logs Data Platform offer.

This policy aims to implement the general reversibility principles and our compliance with the SWIPO IAAS Code of Conduct for cloud providers.

List of features

Features of the product line fall into three categories:

  1. Core features for which we guarantee migration capacity.
  2. OVHcloud implementations that require adaptation to a new migration environment.
  3. Specific features that cannot be guaranteed for migration as they are related to the OVHcloud environment or involve custom developments.

Core features

FunctionDescriptionAvailable formatsMigration modelAvailable documentation
Logs ingestionSupport of several logs' files formatGELF, LTSV, RFC 5424, Beats, Cap'n Proto, etcIncoming: direct send via shared entry pointMutualized inputs
Non-standard logs ingestionSupport for non-traditional log file formatsAll formats offered by LogstashIncoming: direct send via dedicated entry pointDedicated input-logstash
Support of OpenSearch APIsImport or Export logs through OpenSearch APIJSONIncoming: Special Index to ingest logs.
Outgoing: OpenSearch Scroll queries with pagination		Mutualized input - OpenSearch API
Exposing your logs to third-party tools via the OpenSearch API
OpenSearch DashboardsVisualization and exploration via OpenSearch DashboardsJSONIncoming/Outgoing: Visualizations, Dashboards and settings via both API and User InterfaceUsing OpenSearch Dashboards with Logs Data Platform
Cold Storage and ArchivesDaily encrypted archives, long-term storage available 48h after logs receptionFile containing GELF delivered as archiveIncoming: activation of the option and configuration of the stream.
Outgoing: download via Control Panel or OVHcloud API.		Archiving your logs-cold storage

OVHcloud Implementation

FunctionDescriptionAvailable formatsMigration modelAvailable documentation
Control Panel platformUser Interface in the Control Panel to create streams, dashboard, alias, index, OpenSearch dashboards or Logstash InputsN/AIncoming: data and configurations related to the lifecycle of the service.
Outgoing: recreate configurations on another logs manager service.		OVHcloud API
OpenSearch Index As a ServiceImport or Export documents through OpenSearch APIJSONIncoming: specific names' conventions for indexes and aliases, index settings and API restrictions.
Outgoing: OpenSearch Scroll queries with pagination		OpenSearch Index as a Service
Graylog DashboardsConfiguration of dashboards and searches saved by the client on the graylog interfaceJSONIncoming: use of Graylog APIs or Graylog User Interface.
Outgoing: Use of Graylog APIs.		Greylog documentation
Archives encryptionSystematic encryption of archives using public PGP keys provided by the clientPGP KeysIncoming: PGP key registration via API or User Interface on the Control Panel.
Outgoing: Retrieving the saved keys and setting up an encryption mechanism in the target environment		Encrypting your logs Archives

Specific features

FunctionDescriptionAvailable formatsMigration modelAvailable documentation
Anti-DDoS protectionAnti-DDoS is a set of tools and mechanisms designed to absorb denial of service attacks. It includes traffic analysis, "clean-up" via a specialized network, and mitigation using VAC technology developed by OVHcloud.N/AIncoming: The anti-DDoS system is part of our infrastructure and is enabled by default. No action is required
Outgoing: Order and configure an anti-DDoS solution from the new provider		Anti-DDoS OVHcloud

List of architectures

The components of the product are accessible from the OVHcloud interface and allow to operate streams, dashboards, dedicated inputs, indexes, aliases and OpenSearch Dashboards instances.

The product is divided into two service offers:

  • A shared infrastructure: "logs-account"
  • A dedicated cluster: "logs-enterprise"

Partner services

The OVHcloud partners concerned are listed in the OVHcloud partners directory under the "Data center expansion and Migration" keywords.

OVHcloud also has a dedicated service: OVHcloud Professional Services.

Cost and fees

Features described in tables are available at no cost, unless otherwise specified, and are freely usable by the customer. Visit the Logs Data Platform product page to see the price list.

  • No additional exit fees applied.
  • Billing depends on the volume stored and the type of infrastructure mobilized (indexed/archived).
  • Any assistance or turnkey export service may incur additional costs.

Data retention after termination of the contract

OVHcloud does not guarantee the use and availability of backups to restore client's data after service termination.

  • Streams and OpenSearch indexes are deleted immediately once the service is removed.
  • The cold storage archives are immediately destroyed upon termination of the service
  • The client is fully responsible for data export via API or ldp-archive-mirror before decommissioning the service or contract termination.
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