VMware on OVHcloud maintenance operations

Tip

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Objective

This guide will explain the maintenance operations carried out by the OVHcloud teams.

Requirements

You are the administrative or technical contact for the VMware on OVHcloud solution infrastructure.
You have access to the OVHcloud Control Panel or the API console for your services.

Instructions

Maintenance operations at OVHcloud are a testament to in-house expertise. It has been improved over the years to guarantee the reliability and performance of the equipment.

How to access Hosted Private Cloud operations

Select your infrastructure under VMware then click on the Operations tab.

To see the operations in progress or refresh the old operations, use the Refresh button located in the top right-hand corner of the operations table.

You can change the processing date of an operation in progress by clicking on the ... button to the right of an operation, then on Modify the processing date.

For more information on rescheduling a maintenance operation, please read our guide on Rescheduling a maintenance operation on your Hosted Private Cloud.

You can also filter operations by status via the dropdown menu above the table on the left.

How to access the details of maintenance operations

Via the OVHcloud Control Panel

The OVHcloud Control Panel operation section has 11 sections.

Here is an example of an export of VMware Hosted Private Cloud Control Panel operations on OVHcloud:

Reference	Name	Type	Progress	Comment	Affected services	Created by	Created By	Processing	End	Updated
44XXXXXX	provisionVcsaSolo	Generic	Completed	Infrastructure management provisions for customer	Task: 44XXXXXX	Information unavailable	Information unavailable	May XX, 2023 6:37:51 p.m.	XX May 2023 6:37:XX	XX May 2023 6:37:58 PM

An operation referencing ID is always added on each operation, along with an assigned name, type, progress, comment, service, and processing dates.

Of course, for each OVHcloud service (Bare Metal Cloud, Public Cloud, etc.) these names and references may change.

Via the OVHcloud API

Tip

Read the Getting started with OVHcloud APIs guide to get familiar with using OVHcloud APIv6.

Run the following API call to get the list of operations:

/dedicatedCloudget

Parameters:

serviceName: Your Dedicated Cloud reference in the form pcc-XXX-XXX-XXX-XXX.

Return example (the return scheme may vary and be quite long depending on the size of your infrastructure):

...
  "updateUser",
  maintenanceLinkAlreadyOrderedCertsToObjects,
  maintenanceFixTransportMode,
  maintenanceUpdateAntivirusConfiguration,
...

To get the details of each robot, run the following API call:

/dedicatedCloudget

Parameters:

serviceName: Your Dedicated Cloud reference in the form pcc-XXX-XXX-XXX-XXX.

name: The name of the robot, e.g. maintenanceUpdateAntivirusConfiguration.

Return :

{
  "type": "task",
  "enabled": true,
  "name": "maintenanceUpdateAntivirusConfiguration",
  "criticity": "normal",
  "description": ""
}

Details of Hosted Private Cloud maintenance operations

Info

All maintenance operations listed below can be rescheduled.

windowsUpdateOnPcc

Purpose	Reason	Preventive instructions	Impact	Estimated duration	Frequency
Windows update on virtual machines in the control plane managed by OVHcloud.	Security update.	None	Maintenance performed only if Veeam and/or Zerto options are subscribed to Control Plane which is unavailable during the maintenance timeout.	00H30 for Veeam. 00H30 for Zerto.	Monthly

upgradeSwitch

Purpose	Reason	Preventive instructions	Impact	Estimated duration	Frequency
Upgrade (software) of the switches to the latest version validated by the OVHcloud network department.	- OVHcloud Arista lifecycle. - Security patches.	Verifying if the host is dual-attached.	Switch from TOR (on Top of Rack) A (switch A) to TOR (on Top of Rack) B (switch B).	01H30	Based on the publisher lifecycle

maintenanceGenericUpgradePackages

Purpose	Reason	Preventive instructions	Impact	Estimated duration	Frequency
Operating system upgrade on control plane virtual machines managed by OVHcloud.	OVHcloud Security Patches lifecycle.	None	Control plane unavailable¹ (management) during maintenance timeout.	02H00	Monthly (standard)

maintenanceRenewAndDeploySslCertificate

Purpose	Reason	Preventive instructions	Impact	Estimated duration	Frequency
Checking, ordering and renewing SSL certificates on control plane virtual machines managed by OVHcloud.	Renewal of SSL certificates before the expiry date.	None	Control plane unavailable¹ (management) during the maintenance timeout¹.	01H00	Quarterly (typical)

redeployVmToLatestVersion

Purpose	Reason	Preventive instructions	Impact	Estimated duration	Frequency
Major upgrade of the operating system on control plane virtual machines managed by OVHcloud	OVHcloud security patch lifecycle	None	Control plane unavailable¹ (management) during the maintenance window	02h00	Based on the publisher lifecycle

Info

The estimated duration applies to most customers. For large infrastructures, the duration can be significantly longer. It depends on each case and should be evaluated individually.

redeployPrivateGw

Purpose	Reason	Preventive instructions	Impact	Estimated duration	Frequency
Redeployment of the Private Gateway on control plane virtual machines managed by OVHcloud.	- Operating system upgrade task. - Redeployment required for incident management.	None	Control plane unavailable¹ (management) during the maintenance timeout.	02H00	Based on the publisher lifecycle or specific incident context

maintenanceUpgradeHosts

Purpose	Reason	Preventive instructions	Impact	Estimated duration	Frequency
ESXi software upgrade to the latest version offered by OVHcloud. This maintenance can install minor or major versions.	- OVHcloud lifecycle. - Security patches.	During this maintenance, all hosts can be put into maintenance mode and all VMs can be evacuated automatically. The customer must ensure that none of the following configurations prevent these actions: - No ISO media or mounted devices. - Anti-affinity rules. - Any other element that may prevent a virtual machine to move or from being moved. - Third-party products are compliant and compatible with the new ESXi version.	Hosts are set into maintenance mode : all virtual machines are automatically evacuated with vMotion. - Hosts are rebooted. - Before entering maintenance mode and rebooting each host, Control Plane is unavailable¹. It becomes available after host reboots.	00H45 per host	Based on the publisher lifecycle

maintenanceUpgradeVcenter

Purpose	Reason	Preventive instructions	Impact	Estimated duration	Frequency
Upgrade the vCenter Server Appliance software to the latest version offered by OVHcloud. This maintenance can install minor or major versions. Option upgrades can also be triggered (Veeam Managed, zerto) to ensure the compatibility matrix is consistent.	- OVHcloud lifecycle. - Security patches.	Third-party software is compliant with the new version of VCSA.	Control Plane unavailable¹ (management) during maintenance timeout	02H00 (may vary depending on the number of users and time required to apply permissions)	Based on the publisher lifecycle

maintenanceUpgradeVrops

Purpose	Reason	Preventive instructions	Impact	Estimated duration	Frequency
Upgrade (upgrade) of Aria Operations virtual machines (previously called vROps) to the latest version offered by OVHcloud.	- OVHcloud Arista lifecycle. - Security patches.	None	vROps is unavailable during the maintenance timeout.	01H30	Based on the publisher lifecycle

maintenanceUpgradeNsxt

Purpose	Reason	Preventive instructions	Impact	Estimated duration	Frequency
Upgrade from the NSX-T version to the latest version offered by OVHcloud.	OVHcloud lifecycle from VMware Security upgrade.	Sufficient resources (compute and storage) available on the customer’s infrastructure to host an NSX Edge (see prerequisites: official VMware NSX documentation). Resilience is ensured on the customer’s infrastructure to host the NSX-T Edge Gateways.	NSX-T control plane unavailable¹ during the upgrade operation. Edges vMotion can experience a slight disruption of flows (reconnection required for statefull applications).	02H30	Based on the publisher lifecycle

maintenanceUpgradeVeeamManaged

Purpose	Reason	Preventive instructions	Impact	Estimated duration	Frequency
Upgrade of the Veeam control plane virtual machines managed by OVHcloud (backup and replication virtual servers, backup proxy) to the latest version offered by OVHcloud.	Veeam OVHcloud lifecycle.	None	Restoration and backup operations cannot be performed during the maintenance timeout.	01H00	Based on the publisher lifecycle

maintenanceUpgradeZvm

Purpose	Reason	Preventive instructions	Impact	Estimated duration	Frequency
Update or migrate Zerto virtual machines (Zerto Virtual Manager, VRA) to the latest version offered by OVHcloud.	Zerto lifecycle management by OVHcloud.	A health check report may be sent if issues are detected before the maintenance, requiring resolution before it can proceed.	- Upgrades: Minimal impact, temporary unavailability of replication and failover. - Migrations: Full service downtime, requiring reinstallation on a new platform.	Upgrades: ~1h per instance. Migrations: Up to 12h per instance.	Based on the publisher lifecycle

Info

Difference between upgrades and migrations:

Upgrades involve updating existing Zerto components (e.g., Zerto 9.5 to 9.7) with minimal service disruption (~1 hour).
Migrations involve transitioning to a new platform (e.g., from Windows-based Zerto to appliance-based Zerto 10u6), resulting in up to 12 hours of complete downtime.

Glossary

¹Control Plane Unavailable: Indicates that the vCenter Server Appliance (VCSA) cannot be contacted. Therefore, not all products that need to reach VCSA will work.

This represents the following products/options in Hosted Private Cloud VMware on OVHcloud :

NSX-T interface.
vROps interface.
Managed Veeam (no backup/restore operation).
Zerto interface (continuous replication).
Tanzu Kubernetes Grid.

Any other tier products that you can use that require VCSA will also be affected.

Control plane explanations

The control plane is the part of the system responsible for managing and controlling resources in a virtualized environment. Specifically, the control plane is the software layer that manages operations and decisions related to the configuration, resource management, tracking, and orchestration of the virtual machines and associated infrastructure.

Resource management: It supports the configuration and management of physical (servers, storage, networking) and virtual (virtual machines) resources.
Orchestration: Coordinates operations between different infrastructure components, making it easy to deploy, migrate and manage virtual machines.
Monitoring: Collects performance, health and resource usage data for real-time monitoring and reporting.
Security: Manages security policies, including authentication, authorization, and access control, ensuring the security of virtualized resources.
Automation: Supports the automation of repetitive tasks, allowing administrators to define automated workflows and policies.

In short, the control plane is the software layer that provides centralized management, coordination, and control.

Go further

For more information on rescheduling a maintenance operation, please read our guide: Rescheduling a maintenance operation on your VMware on OVHcloud Hosted Private Cloud.

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