Reversibility Policy for the Managed Web Hosting product

Objective

This document describes the reversibility policy for the Managed Web Hosting product covering the OVHcloud Web Hosting offer.

This policy aims to implement the general reversibility principles and our compliance with the SWIPO IAAS Code of Conduct for cloud providers.

List of features

Features of the product line fall into three categories:

Core features for which we guarantee migration capacity.
OVHcloud implementations that require adaptation to a new migration environment.
Specific features that cannot be guaranteed for migration as they are related to the OVHcloud environment or involve custom developments.

1. Core features

Function	Description	Available formats	Migration model	Available documentation
Standard web hosting package	Use standard open-source components: Linux, Apache, MySQL/MariaDB, PHP	SQL, PHP, HTML, JSON, CSV	Inbound: copy of application files, import databases via SQL dump Outbound: export data files/database dumps, reusable on any compatible environment	How to create a Debian or Ubuntu web server
Import and export application files	Transfer web files (PHP, HTML, assets) via FTP/SFTP and rsync for professional and performance offers	All file formats	Inbound: Direct file upload Outbound: Direct file export for migration to any other hosting provider	Export your website
SSH/SFTP access to the client environment	Easy user access to your environment for file transfer and automation	Files, scripts, dumps	Inbound: application file transfer, SQL dumps, scripts via FTP/SFTP and rsync/scp/SSH for Professional and Performance plans Outbound: export files, dumps, scripts via FTP/SFTP and rsync/scp/SSH for Professional and Performance plans to any other hosting provider	Export your website

2. OVHcloud Implementations

Function	Description	Available formats	Migration model	Available documentation
Cron jobs and scheduled jobs	Automated tasks via crontab	NA	Inbound: recreating scheduled jobs on the target via the OVHcloud Control Panel or API Outbound: export via API. Manual adaptation to be made in the target environment for tasks to be scheduled	Create automated tasks
Non-standard Apache/PHP modules	Modules or extensions not present on the target by default	Modules, extensions	Inbound: adaptation of applications to the hosting environment provided. Apache configuration, PHP available online Outbound: check the availability of modules on the target, adaptation is possible	Web hosting Configure your hosting environment
Synchronization with Git repositories	Synchronize data with Git repositories	All file types	Inbound: import data via configuration of a Git repository Outbound: export data via configuration of a Git repository	Configure and use Git

3. Specific features

Function	Description	Available formats	Migration model	Available documentation
Monitoring	Dashboard for monitoring: FTP commands, http requests, average response time, outgoing connections, CPU usage, exceeding the resource limit	NA	Inbound: activation is automatic when the service is created, no action required Outbound: NA	View website statistics and logs
Data analysis	Data analysis tool (OWSTAT) to generate a statistical follow-up on a given website	HTTP	Inbound: activation is automatic when the service is created, no action required Outbound: no export possible	View website statistics and logs
Anti-DDoS protection	Anti-DDoS is a set of tools and mechanisms designed to absorb denial of service attacks. It includes traffic analysis, "clean-up" via a specialized network, and mitigation using VAC technology developed by OVHcloud.	N/A	Inbound: The anti-DDoS system is part of our infrastructure and is enabled by default. No action is required Outbound: Order and configure an anti-DDoS solution from the new provider	Anti-DDoS OVHcloud

List of architectures

All components of an OVHcloud Web product are accessible through the OVHcloud Control Panel. This allows to visualize and manage the front-end web servers, file servers, databases, domain names, email, ... as well as the features that are attached to these components.

Partner services

The OVHcloud partners concerned are listed in the OVHcloud partners directory under the "Data center expansion and Migration" keywords.

OVHcloud also has a dedicated service: OVHcloud Professional Services.

Cost and fees

Billing is per year. No specific cancelation fee applies: deletion of the service will stop billing on the anniversary date. It is the customer’s responsibility to export their files, databases and configurations before deletion, as deletion is irreversible.

Retention of data after contract termination

After deleting the service or contract termination, OVHcloud permanently deletes all stored data (files, databases, snapshots). A retention period of 45 days following the service’s expiry date applies.

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