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Manage a suspended Discovery service of Public Cloud Databases for MongoDB

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Find out how to reactivate a suspended MongoDB Discovery service to retrieve your data or switch it to the Production plan before 30 November 2026

Objective

The Discovery plan of Public Cloud Databases for MongoDB (db2-free node type) reaches its end of life. Discovery services are suspended on 31 October 2026, then deleted on 30 November 2026 with all their data.

This guide explains what happens when your Discovery service is suspended, and how to reactivate it to retrieve your data or switch it to the Production plan before it is deleted.

Requirements

OVHcloud Control Panel Access

  • Direct link:
  • Navigation path: Public Cloud > Select your project > Databases

Instructions

Timeline

DateWhat happens
31 August 2026End of sale: no new Discovery service can be created.
31 October 2026Suspension: Discovery services are stopped. They can be reactivated at no extra cost, to retrieve their data or to switch them to another plan.
30 November 2026End of life: Discovery services are deleted, with all their data.

Understanding the state of a suspended service

In the Control Panel, a suspended service has the Suspended status. While it is suspended:

  • your applications can no longer connect to it;
  • its data is kept, as it was at the time of the suspension, until 30 November 2026;
  • its settings, users and authorised IP addresses cannot be modified.

You then have three options:

Reactivating your service to retrieve your data

Reactivation is free and restarts your service so that you can export your data.

OVHcloud Control Panel
OVHcloud API
  1. Select your MongoDB service, then open the Configuration tab.
  2. In the Service section, click Reactivate service.
  3. Confirm by clicking Reactivate.

The status of the service changes to Updating, then to Available once the reactivation is complete. This takes a few minutes.

Retrieving your data

Once reactivated, your service has:

  • its data, as it was at the time of the suspension;
  • its users, with their roles and passwords;
  • its authorised IP addresses;
  • the same connection information as before the suspension.

Export your data with mongodump by following the guide Backup and restore a service with the CLI for Public Cloud Databases for MongoDB.

If a user cannot authenticate, reset its password: open the Users tab, click the ... button at the end of the user's row, then click Reset password and confirm. The new password is displayed only once: note it down.

Warning

A reactivated service that remains on the Discovery plan can be suspended again every night from 15 November 2026.

Retrieve your data, or switch the service to the Production plan, as soon as the reactivation is complete.

Switching your service to the Production plan

You can switch a suspended service to the Production plan without reactivating it first. The service is reactivated, then migrated to the Production plan with its data, and is not suspended again.

Billing for the Production plan starts as soon as the switch is made. Prices are available on the Public Cloud prices page.

OVHcloud Control Panel
OVHcloud API
  1. Select your MongoDB service, then open the Configuration tab.
  2. On the Plan row, click Edit.
  3. In the Modify plan window, select the Production plan, then click Edit.

The status of the service changes to Updating, then to Available once the migration is complete.

The switch takes longer than a reactivation: allow about 30 minutes. Your service is then a Production service with db2-2 nodes. Its data, connection information, users, passwords and authorised IP addresses are kept.

Deletion of the service

On 30 November 2026, Discovery services are deleted, with all their data. Once deleted, the data cannot be recovered.

If you do not need your service or its data, you have nothing to do. To delete the service before 30 November 2026, use the following API call:

DELETE/cloud/project/{serviceName}/database/mongodb/{clusterId}

If the reactivation or the switch to the Production plan fails, contact OVHcloud support.

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