Public Cloud Block Storage - Shared responsibilities (EN)

Objective

The RACI below details shared responsibilities between OVHcloud and the customer for the Public Cloud Block Storage service. This shared model can help relieve the customer’s operational burden.

Roles
R: Is in charge of carrying out the process
A: Accountable for the successful completion of the process
C: Is consulted during the process
I: Is informed of the results of the process

1. Before subscription

1.1. Specify service as needed

Activity	Customer	OVHcloud
Choose the Block Storage scale following business needs (Classic, High speed, High speed gen2, LUKS...)	RA	I
Provide personal data needed for service subscription	RA	I
Choose service location aligned with location of Instances	RA	I

2. Service availability

2.1. Install the service

Activity	Customer	OVHcloud
Produce, route, deliver and maintain hardware and hosting buildings	I	RA

2.2. Reversibility model

Activity	Customer	OVHcloud
Import supported formats for block volume backups or snapshots in OpenStack infrastructure	RA	I

2.3. Customer Information System setup

Activity	Customer	OVHcloud
Choose the volume type and storage sizing adapted to the need	RA	CI
Install softwares needed	RA

3. Service usage

3.1. Operations

3.1.1. Daily operations

Activity	Customer	OVHcloud
Manage data security hosted on the service (confidentiality, integrity, backups, …)	RA
Manage network accessibility of storage volumes within attached Instances		RA
Decide to add / remove a Block Storage option (resizing, create a snapshot, create a backup volume)	RA	I
Carry out to add / remove a Block Storage option (resizing, create a snapshot, create a backup volume)	I	RA
Install needed security bricks and tools	RA
Administrate storage service	I	RA
Administrate data	RA
Manage backups	RA
Manage backups following Customer request (optional)	CI	RA

3.1.2. Access management

Activity	Customer	OVHcloud
Manage access rights to the OVHcloud Control Panel	RA	I
Manage physical and logical access to infrastructures for OVHcloud teams	I	RA
Manage access and security policy for service users	RA

3.1.3. Monitoring

Activity	Customer	OVHcloud
Manage and monitor physical servers capacity in support of Public Cloud services		RA
Monitor Block Storage clusters' performances	I	RA
Retain logs of control plane for Instances monitoring (API, hypervisor)		RA
Retain logs of Information System hosted on Instances	RA
Monitor the proper functioning of physical devices (utilities) in support of the service	I	RA
Create, modify, control, restore, delete jobs of backups	RA
Create jobs of backups following subscription to Automated backups option	AI	R
Maintain storage and backups devices used for the service		RA

3.1.4. Storage

Activity	Customer	OVHcloud
Manage data encryption of storage space allocated	RA	CI

3.1.5. Management

Activity	Customer	OVHcloud
Provide inventory of storage volumes used	I	RA
Manage the security of management infrastructure (API, control plane)		RA
Manage security of OS, softwares and middlewares installed on Instances	RA
Manage physical security of equipments and hosted infrastructures	I	RA
Manage data security hosted on storage volumes	RA

3.1.6. Business continuity

Activity	Customer	OVHcloud
Perform periodic restoration tests	RA
Maintain a business continuity and disaster recovery plan for IS hosted	RA	C
Manage automatic management systems for the infrastructure provided	I	RA

3.2. Event management

3.2.1. Incidents

Activity	Customer	OVHcloud
Process hardware and network incidents (tickets and contacts)	AI	RA
Process other incidents	RA
Replace faulty hardware on physical servers and hard disks	I	RA
Restore backups of data volumes	RA
Realize backup recovery in case of subscription to an option managed by OVHcloud	A	R

3.2.2. Changes

Activity	Customer	OVHcloud
Deploy updates and patches of OS, softwares, middlewares and Information System hosted on Instances	RA

4. Reversibility

4.1. Reversibility Model

Activity	Customer	OVHcloud
Plan reversibility operations	RA
Choose fallback infrastructures	RA	CI
Export data in QCOW2 format	RA	I

4.2. Data recovery

Activity	Customer	OVHcloud
Manage reversibility operations	RA
Migrate/transfer data	RA

5. End of service

5.1. Destroy configurations

Activity	Customer	OVHcloud
Destroy configurations at end of service following contract termination		RA

5.2. Data destruction

Activity	Customer	OVHcloud
Destroy data hosted on volumes storage		RA
Destroy end-of-life storage devices		RA

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