Objective

This guide explains how to cancel an OVHcloud Connect Provider service. Since a provider connection involves both OVHcloud and a third-party network operator, you must coordinate the cancellation with both parties.

Before you cancel

• Traffic disruption — All traffic over this connection will be permanently interrupted.
• Provider contract — Check your provider's terms for minimum commitment, notice periods, and early termination fees.
• OVHcloud contract — Check your OVHcloud commitment period and billing cycle.
• Alternative connectivity — Ensure workloads are migrated or an alternative path is available.

Log in to your OVHcloud Control Panel and go to Network > OVHcloud Connect.

Steps to cancel

1. Remove dependent configurations on OVHcloud

1. Remove the vRack association — Dissociate the OVHcloud Connect service from your vRack in the Control Panel.
2. Remove PoP/BGP configuration — Delete BGP sessions and PoP configuration for this service.
3. Update routing — Ensure your network no longer depends on routes from this connection.

2. Cancel on the OVHcloud side

1. Go to the My offers and services page.
2. To the right of your OVHcloud Connect Provider service, click ..., then select Cancel my subscription.
3. Confirm and note the effective cancellation date.

3. Cancel on the provider side

This is essential. If you only cancel on OVHcloud but not with your provider, the provider may continue billing you.

Contact your provider's support if you have questions about their cancellation process or timelines.

4. Verify clean-up

• Confirm the OVHcloud Connect service shows as cancelled in the OVHcloud Control Panel.
• Confirm the VXC/connection is deleted in your provider's portal.
• Verify that billing has stopped on both OVHcloud and the provider side.
• Update your network configuration to remove any stale routes or BGP peers.

Important reminders

• Cancel on both sides — OVHcloud and the provider are separate services with separate billing. Cancelling one does not automatically cancel the other.
• Keep records — Save cancellation confirmation emails from both OVHcloud and the provider.
• Cross-connect clean-up — If the provider installed a physical cross-connect on your behalf, coordinate with them to ensure it is removed from the data centre.

What's next?

• Cancel OVHcloud Connect Direct (if you also have a direct connection)
• Order a new connection if you need a replacement

Go further

For training or technical assistance implementing our solutions, contact your sales representative or visit our Professional Services page to request a quote and have your project analyzed by our experts.

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