---
title: "'Cancel OVHcloud Connect Provider'"
description: "'Find out how to cancel an OVHcloud Connect Provider service and coordinate with your provider'"
url: https://docs.ovhcloud.com/pt/guides/network/ovhcloud-connect/cancel-provider
lang: pt
lastUpdated: 2026-06-16
---
# Cancel OVHcloud Connect Provider

## Objective

This guide explains how to cancel an OVHcloud Connect Provider service. Since a provider connection involves both OVHcloud and a third-party network operator, you must coordinate the cancellation with both parties.

## Before you cancel

- **Traffic disruption** — All traffic over this connection will be permanently interrupted.
- **Provider contract** — Check your provider's terms for minimum commitment, notice periods, and early termination fees.
- **OVHcloud contract** — Check your OVHcloud commitment period and billing cycle.
- **Alternative connectivity** — Ensure workloads are migrated or an alternative path is available.

Log in to your OVHcloud Control Panel
 and go to `Network
` > `OVHcloud Connect
`.
## Steps to cancel

### 1. Remove dependent configurations on OVHcloud

1. **Remove the vRack association** — Dissociate the OVHcloud Connect service from your vRack in the Control Panel.
2. **Remove PoP/BGP configuration** — Delete BGP sessions and PoP configuration for this service.
3. **Update routing** — Ensure your network no longer depends on routes from this connection.

### 2. Cancel on the OVHcloud side

1. Go to the <ManagerLink to="/#/billing/autorenew/services">My offers and services</ManagerLink> page.
2. To the right of your **OVHcloud Connect Provider** service, click <code className="action">...</code>, then select <code className="action">Cancel my subscription</code>.
3. Confirm and note the effective cancellation date.

### 3. Cancel on the provider side

**This is essential.** If you only cancel on OVHcloud but not with your provider, the provider may continue billing you.

| Provider            | How to cancel                                                                |
| ------------------- | ---------------------------------------------------------------------------- |
| **Megaport**        | Delete the VXC in the [Megaport Portal](https://portal.megaport.com/).       |
| **Equinix Fabric**  | Delete the connection in [Equinix Fabric](https://fabric.equinix.com/).      |
| **Console Connect** | Cancel the connection in [Console Connect](https://app.consoleconnect.com/). |

> Contact your provider's support if you have questions about their cancellation process or timelines.

### 4. Verify clean-up

- Confirm the OVHcloud Connect service shows as cancelled in the OVHcloud Control Panel.
- Confirm the VXC/connection is deleted in your provider's portal.
- Verify that billing has stopped on both OVHcloud and the provider side.
- Update your network configuration to remove any stale routes or BGP peers.

## Important reminders

- **Cancel on both sides** — OVHcloud and the provider are separate services with separate billing. Cancelling one does not automatically cancel the other.
- **Keep records** — Save cancellation confirmation emails from both OVHcloud and the provider.
- **Cross-connect clean-up** — If the provider installed a physical cross-connect on your behalf, coordinate with them to ensure it is removed from the data centre.

## What's next?

- [Cancel OVHcloud Connect Direct](/pt/guides/network/ovhcloud-connect/cancel-direct.md) (if you also have a direct connection)
- [Order a new connection](/pt/guides/network/ovhcloud-connect/order-provider.md) if you need a replacement

## Go further

For training or technical assistance implementing our solutions, contact your sales representative or visit our [Professional Services](https://www.ovhcloud.com/pt/professional-services/) page to request a quote and have your project analyzed by our experts.

Join our [community of users](https://community.ovhcloud.com/).