Shared responsibility for Dedicated Servers (EN)

Objective

The RACI below details shared responsibilities between OVHcloud and the customer for Dedicated Servers services. This shared model can help relieve the customer’s operational burden.

Roles
R: Is in charge of carrying out the process
A: Guarantees the successful completion of the process
C: Is consulted during the process
I: Is informed of the results of the process

1. Before subscription

1.1. Specify service as needed

Activity	Customer	OVHcloud
Choose the location of dedicated servers	RA	I
Size dedicated servers as needed	RA	I
Choose options as needed	RA	I

2. Service availability

2.1. Install service

Activity	Customer	OVHcloud
Produce, transport, deliver and maintain physical machinery and buildings	CI	RA
Install and configure the internal functional building blocks to the dedicated server that are required to keep it in operational conditions and secure conditions (firmware, BIOS, BMC, IPMI, etc.).		RA
Buy and hold licences and usage rights for the OS used	RA
Deploy initial network configuration to devices	I	RA

2.2. Reversibility model

Activity	Customer	OVHcloud
Transfer your data (OS, softwares or backups, etc) according to your choice	RA

2.3. Customers information system setup

Activity	Customer	OVHcloud
Install the OS	RA	RI
Install the software on your dedicated server	RA

3. Service usage

3.1. Operations

3.1.1. Daily operations

Activity	Customer	OVHcloud
Ensure network accessibility of the Dedicated Server		RA
Manage the software installed on the Dedicated Server	RA
Decide to add/remove an option on the Dedicated Server, request the replacement of defective hardware on the Dedicated Bare Server	RA	I
Add/remove options/hardware on the Dedicated Server	I	RA
Adapt the OS configuration to the hardware resources in use	RA

3.1.2. Access management

Activity	Customer	OVHcloud
Manage access and security policy for Service users	RA
Manage physical and logical access to infrastructures for OVHcloud teams	I	RA
Manage access to the manager	RA	I

3.1.3. Monitoring

Activity	Customer	OVHcloud
Monitor the proper functioning of physical devices (utilities) that are part of the Dedicated Server	I	RA
Monitor physical resource performance	RA	R
Process and clear alarms from Dedicated Server managed devices	I	RA
Keep logs of the information system hosted on the Dedicated Server	RA
Keep logs of the Control Plane that manages the Dedicated Server		RA
Monitor the performance of services installed on the Dedicated Server	RA

3.1.4. Storage

Activity	Customer	OVHcloud
Create, modify, control, restore, delete backup jobs	RA
Manage content hosted on infrastructures	RA
Ensure data continuity and sustainability	RA
Carry out maintenance on the storage and backup devices provided by OVHcloud		RA

3.1.5. Connectivity

Activity	Customer	OVHcloud
Ensure that automatic network management systems works (architecture, implementation, software and hardware maintenance for deployed public and private networks, primary IP of dedicated server)	I	RA
Manage IP addressing plan	RA	I
Filter network connections and deploy a secured architecture following business needs (FW, WAF, IPS/IDS, trusted protocols, etc.)	RA

3.1.6. Management

Activity	Customer	OVHcloud
Ensure the security of management infrastructures (API, control plane)	R	RA
Ensure the security of OS, software and middleware installed on Dedicated Servers	RA
Manage the security of data stored by the Customer on Dedicated Servers	RA
Manage the physical security of equipment and infrastructures hosted at OVHcloud	I	RA

3.1.7. Business continuity

Activity	Customer	OVHcloud
Manage automatic management systems for the infrastructure provided	I	RA
Maintain a business continuity and disaster recovery plan for the hosted IS	RA

3.2. Event management

3.2.1. Incidents

Activity	Customer	OVHcloud
Replace the defective hardware elements of the Dedicated Server	I	RA
Handle hardware and network incidents (tickets and telephone contacts)	AI	RA
Process other incidents	RA
Restore machine backups	RA

3.2.2. Changes

Activity	Customer	OVHcloud
Deploy patches, update and configure the OS, software, middleware and information systems hosted on Dedicated Servers	RA
Schedule changes requested by customer	RA	RI

4. Reverting

4.1. Reversibility model

Activity	Customer	OVHcloud
Schedule reversibility operations	RA
Choose new infrastructures to use after reversibility	RA

4.2. Data recovery

Activity	Customer	OVHcloud
Manage reversibility operations	RA
Migrate/transfer data	RA

5. End of service

5.1. Configuration destruction

Activity	Customer	OVHcloud
Terminate service contract	RA	I
Decommission client-related configurations		RA

5.2. Data destruction

Activity	Customer	OVHcloud
Securely destroy data on storage media		RA
Destroy storage media that has reached their end of life or when the secure destruction processes are generating errors		RA
Provide a certificate of destruction (upon request)	I	RA

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