Cancel OVHcloud Connect Direct

Objective

This guide explains how to cancel an OVHcloud Connect Direct service and decommission the physical connection.

Before you cancel

Consider the following before proceeding:

• Traffic disruption — Cancelling the service will permanently interrupt all traffic flowing through this connection. Ensure you have migrated workloads or set up alternative connectivity.
• Minimum contract term — Check whether your contract has a minimum commitment period. Early cancellation may incur fees.
• Cross-connect removal — The physical cross-connect in the data centre needs to be decommissioned separately.
• Billing — Understand the billing cycle. Cancellation typically takes effect at the end of the current billing period.

Log in to your OVHcloud Control Panel and go to Network > OVHcloud Connect.

Steps to cancel

1. Remove dependent configurations

Before cancelling the OVHcloud Connect service:

1. Remove the vRack association — Dissociate the OVHcloud Connect service from your vRack in the OVHcloud Control Panel.
2. Remove PoP/BGP configuration — Delete the PoP configuration and BGP sessions associated with the service.
3. Update your routing — Ensure your network no longer relies on routes learned through this connection.

2. Request cancellation in the OVHcloud Control Panel

1. Go to the My offers and services page.
2. To the right of your OVHcloud Connect Direct service, click ..., then select Cancel my subscription.
3. Confirm the cancellation. You may be asked to provide a reason.
4. You will receive a confirmation email with the effective cancellation date.

3. Decommission the cross-connect

After OVHcloud confirms the cancellation:

1. Contact your data centre operator and request the removal of the cross-connect.
2. Provide any required documentation (some facilities require an LOA for removal — see Cross Connect LOA).
3. Confirm with the data centre that the physical cable has been removed.

4. Verify clean-up

• Confirm the service no longer appears as active in the OVHcloud Control Panel.
• Verify that billing has stopped (check your next invoice).
• Ensure your network routing has been updated to remove references to the cancelled connection.

Cancellation via the API

You can also manage cancellation programmatically:

import ovh

client = ovh.Client(endpoint='ovh-eu')

service_name = "your-occ-service-uuid"

# Terminate the service
client.post(f"/ovhCloudConnect/{service_name}/terminate")

What's next?

• Cancel OVHcloud Connect Provider (if you also have a provider connection)
• Order a new connection if you need to replace the service

Go further

For training or technical assistance implementing our solutions, contact your sales representative or visit our Professional Services page to request a quote and have your project analyzed by our experts.

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