Responsibility model for Public Cloud Databases

Public Cloud Databases allow you to focus on building and deploying cloud applications while OVHcloud takes care of the database infrastructure and maintenance in operational conditions.

The RACI below details shared responsibilities between OVHcloud and the customer for Public Cloud Databases services. This shared model can help relieve the customer’s operational burden.

RACI definition

Roles
R: Is in charge of carrying out the process
A: Guarantees the successful completion of the process
C: Is consulted during the process
I: Is informed of the results of the process

For your information, a Service is considered a Public Cloud Databases service such as a MySQL, PostgreSQL, MongoDB, Valkey or Cassandra cluster.

1. Before subscription

1.1. Specify service as needed

Activity	Customer	OVHcloud
Learn about the capabilities and limitations of the Services detailed in the OVHcloud documentation	RA	I
Choose service location	RA	I
Size services as needed	RA	I
Choose options as needed	RA	I

2. Service availability

2.1. Install service

Activity	Customer	OVHcloud
Produce, route, deliver and maintain physical machines, virtual machines and hosting buildings		RA
Buy and hold licences and usage rights for software provided by OVHcloud		RA
Buy and hold licences and usage rights for backup solutions provided by OVHcloud		RA

2.2. Reversibility model

Activity	Customer	OVHcloud
Offer standard solutions and protocols for importing and exporting data	I	RA

3. Service usage

3.1. Operations

3.1.1. Daily operations

Activity	Customer	OVHcloud
Use all virtual machines (nodes) deployed in the IaaS		RA
Decide to add/delete resources to the existing service	RA	I
Add/delete resources to the existing service	I	RA

3.1.2. Access management

Activity	Customer	OVHcloud
Manage access and security policy for Service users	RA	I
Managing OVHcloud teams’ physical access to infrastructures		RA
Managing OVHcloud teams’ logical access to infrastructures	I	RA
Managing access to the OVHcloud Control Panel	RA	I
Manage access to management interfaces specific to the Service (command line, API, etc.)	RA	I

3.1.3. Monitoring

Activity	Customer	OVHcloud
Monitor the proper functioning of physical devices (utilities) in support of the Platform as a Service		RA
Monitor the proper functioning of virtual devices (utilities) in support of Platform as a Service	I	RA
Monitor physical and virtual resource performance	I	RA
Monitor service performance	RA	I
Process and pay for alarms from managed devices in the Public Cloud Databases infrastructure	I	RA
Maintain logs generated by Public Cloud Databases services	RA	RA
Keep logs of the Service hosted on Public Cloud Databases	RA

3.1.4. Storage

Activity	Customer	OVHcloud
Managing content hosted on Public Cloud Databases services	RA	I
Ensuring data continuity and sustainability	RA
Perform storage and backup device maintenance		RA
Create, modify, control, restore, delete internal backup jobs	I	RA

3.1.5. Connectivity

Activity	Customer	OVHcloud
Operate automatic network management systems (architecture, implementation, software and hardware maintenance for deployed public and private networks)	I	RA
Manage IP addressing plan	RA

3.1.6. Management

Activity	Customer	OVHcloud
Ensuring the security of management infrastructures (API, Control Panel)	I	RA
Ensure the security of the operating systems and software installed on the services	I	RA
Managing the physical security of equipment and infrastructures hosted at OVHcloud	I	RA
Maintain Public Cloud Databases services and their extensions	C	RA

3.1.7. Business continuity

Activity	Customer	OVHcloud
Manage automatic management systems for the infrastructure provided	I	RA
Maintain a business continuity and disaster recovery plan for hosted services	RA	I

3.2. Event management

3.2.1. Incidents

Activity	Customer	OVHcloud
Intervening with Public Cloud Databases managed elements		RA

3.2.2. Changes

Activity	Customer	OVHcloud
Comply with the Public Cloud Enterprise Lifecycle Policy	RA
Deploy patches, update software and information systems hosted in Public Cloud Databases	CI	RA
Confirm the customer's request to change the hardware or software for the Database service	A	R
Deploy patches, update and configure the information system using Public Cloud Databases	RA
Perform preventive interventions on managed elements of the Public Cloud Databases	I	AR

4. Reverting

4.1. Reversibility model

Activity	Customer	OVHcloud
Schedule reversibility operations	RA	I
Choose fallback infrastructures	RA

4.2. Data recovery

Activity	Customer	OVHcloud
Manage reversibility operations	RA	I
Migrate/transfer data	RA

5. End of service

5.1. Destroying configurations

Activity	Customer	OVHcloud
Delete Public Cloud project services	RA	I

Go further

Visit our dedicated Discord channel: https://discord.gg/ovhcloud. Ask questions, provide feedback and interact directly with the team that builds our databases services.

If you need training or technical assistance to implement our solutions, contact your sales representative or click on this link to get a quote and ask our Professional Services experts for a custom analysis of your project.

Join our community of users on https://community.ovh.com/en/.

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