---
title: "'Order or cancel a cross-connect for OVHcloud Connect (LOA)'"
description: "'Find out how to order or cancel a physical cross-connect using a Letter of Authorization'"
url: https://docs.ovhcloud.com/pl/guides/network/ovhcloud-connect/cross-connect-loa
lang: pl
lastUpdated: 2026-06-16
---
# Order or cancel a cross-connect for OVHcloud Connect (LOA)

## Objective

A **cross-connect** is a physical fibre-optic cable that links your equipment (or your provider's equipment) to OVHcloud's equipment inside a data centre. A **Letter of Authorization (LOA)** is the document that authorises the data centre operator to install or remove this cable.

## What is an LOA?

An LOA is a formal document that contains:

- **Data centre name and address** — The facility where the cross-connect will be installed or removed.
- **OVHcloud's rack/cage reference** — The exact location of OVHcloud's equipment.
- **Port designation** — The specific port on OVHcloud's patch panel or router.
- **Authorised party** — Who is allowed to perform the work (you, your provider, or the facility operator).
- **Cable specifications** — Type of fibre (single-mode), connector type (LC/SC), and length.

![What is an LOA?](/images/network/ovhcloud-connect/cross-connect-loa/fig-1.svg)
## Ordering a cross-connect

### Step 1 — Obtain the LOA from OVHcloud

After you order **OVHcloud Connect Direct**, OVHcloud will provide the LOA:

- **Automatically by email** after your order is confirmed.
- **Through the OVHcloud Control Panel** — in your OVHcloud Connect service details, look for a `Download LOA` option.
- **Via support** — If you haven't received it, contact OVHcloud support with your service reference.

### Step 2 — Submit the LOA to the data centre operator

1. Contact the **data centre operator** (e.g. Equinix, Interxion/Digital Realty, Telehouse) and submit a cross-connect order.
2. Attach the **LOA from OVHcloud**.
3. Specify:
   - **Your cage/cabinet reference** (A-end)
   - **OVHcloud's cage/cabinet reference** (Z-end, from the LOA)
   - **Cable type** — Typically single-mode fibre with LC connectors
   - **Requested completion date**
4. The data centre operator may charge a **cross-connect installation fee** and a **monthly recurring fee**.

### Step 3 — Confirm installation

1. The data centre operator installs the physical cable (typically within a few business days).
2. Verify in the **OVHcloud Control Panel** that the port status changes to `Up`.
3. Proceed with [BGP configuration](/pl/guides/network/ovhcloud-connect/l3-bgp.md).

## Cancelling a cross-connect

### Step 1 — Cancel the OVHcloud Connect service first

Before removing the physical cable, cancel the OVHcloud Connect service (see [Cancel Direct](/pl/guides/network/ovhcloud-connect/cancel-direct.md) or [Cancel Provider](/pl/guides/network/ovhcloud-connect/cancel-provider.md)).

### Step 2 — Request cross-connect removal

1. Contact the **data centre operator**.
2. Submit a **de-installation order** for the cross-connect.
3. Some data centres require an **LOA for removal** — check with the operator. If needed, request one from OVHcloud support.
4. Confirm the physical cable has been removed.

### Step 3 — Verify billing

- Confirm with the data centre operator that the **monthly cross-connect fee** has been stopped.
- Verify on the OVHcloud side that the service is no longer billed.

## Important tips

| Tip                               | Details                                                                                             |
| --------------------------------- | --------------------------------------------------------------------------------------------------- |
| **Keep copies of all LOAs**       | Store them in your documentation for future reference and audits.                                   |
| **Track lead times**              | Cross-connect installation timelines vary by data centre (1–10 business days is typical).           |
| **Coordinate with your provider** | If using OVHcloud Connect Provider, the provider typically handles the cross-connect for you.       |
| **Match cable types**             | Ensure your side uses the same fibre type (single-mode) and connector (LC) as specified in the LOA. |
| **Test after installation**       | Once the cable is patched, verify optical light levels and port status before configuring BGP.      |

## What's next?

- [Configure OCC L3 with BGP](/pl/guides/network/ovhcloud-connect/l3-bgp.md) after the cross-connect is installed
- [Order OVHcloud Connect Direct](/pl/guides/network/ovhcloud-connect/order-direct.md) if you haven't started the process yet

## Go further

For training or technical assistance implementing our solutions, contact your sales representative or visit our [Professional Services](https://www.ovhcloud.com/pl/professional-services/) page to request a quote and have your project analyzed by our experts.

Join our [community of users](https://community.ovhcloud.com/).