--- title: "Responsibility sharing - Domain Name service (EN)" description: "Shared responsibility between OVHcloud and the customer for the use of the Domain Name service" url: https://docs.ovhcloud.com/it/guides/web-cloud/domains/domains-responsibility-sharing lang: it lastUpdated: 2023-08-21 --- # Responsibility sharing - Domain Name service (EN) ## Objective The RACI below details shared responsibilities between OVHcloud and the customer for the Domain Name service. This shared model can help relieve the customer’s operational burden. | Roles | | -------------------------------------------------------------- | | R: Is in charge of carrying out the process | | A: Is Accountable for the successful completion of the process | | C: Is consulted during the process | | I: Is informed of the results of the process | ### 1. Before subscription #### 1.1. Specify service as needed | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------------------------------ | ------------ | ------------ | | Choose the name of the service | RA | | | Define the list of TLD you want to cover with the name | RA | | | Define the close domain names you want to protect against malicious uses | RA | | ### 2. Service availability #### 2.1. Install service | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------------ | ------------ | ------------ | | Check the availability of the domains you want | RA | | | Register the mark of your service if needed | RA | | | Register the domain | I | RA | | Generate the customer interface to manage its DNS zone | I | RA | #### 2.2. Reversibility model Domain Names are fully reversible by design. DNS Zones may be backuped in txt files and deployed on any new DNS server. | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------------ | ------------ | ------------ | | Know the services that depend on some DNS registerings | RA | | #### 2.3. Customer Information System setup | **Activity** | **Customer** | **OVHcloud** | | --------------------------------------------------------------------------------------- | ------------ | ------------ | | Deploy the configuration on the DNS zone in full autonomy | RA | | | Deploy the configuration on the DNS zone with the help of OVHcloud automatization tools | RI | AI | ### 3. Service usage #### 3.1. Operations ##### **3.1.1. Daily operations** | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------------------------------------------- | ------------ | ------------ | | Perform the DNS modifications for services deployed in full autonomy | RA | | | Perform the DNS modifications for services deployed via OVHcloud automatization tools | RI | RA | ##### **3.1.2. Access management** | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------ | ------------ | ------------ | | Manage access to the DNS zone configuration tool | RA | I | ##### **3.1.3. Monitoring** | **Activity** | **Customer** | **OVHcloud** | | ---------------------------- | ------------ | ------------ | | Monitor the DNS servers | | RA | | Monitor the DNS zone entries | A | | ##### **3.1.4. Storage** | **Activity** | **Customer** | **OVHcloud** | | ------------------ | ------------ | ------------ | | Store the DNS zone | | RA | ##### **3.1.5. Connectivity** | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------ | ------------ | ------------ | | Manage the availability of the DNS service | | RA | ##### **3.1.6. Management** | **Activity** | **Customer** | **OVHcloud** | | ----------------------------- | ------------ | ------------ | | Manage domain and sub-domains | RA | | ##### **3.1.7. Business continuity** | **Activity** | **Customer** | **OVHcloud** | | ---------------------------------------------------------------------------------------- | ------------ | ------------ | | Manage business continuity of OVHcloud DNS servers | | RA | | Install or subscribe secondary DNS services (not useful excepting highly specific cases) | RA | | #### 3.2. Event management ##### **3.2.1. Incidents** | **Activity** | **Customer** | **OVHcloud** | | ----------------------- | ------------ | ------------ | | Restore the DNS service | | RA | | Restore the DNS entries | RA | | #### **3.2.2. Changes** | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------------------------------------------ | ------------ | ------------ | | Give the contacts data required by DNS registering | RA | I | | Update the contacts data in the registry in accordance with local regulations / GDPR | | RA | ### 4. Reversibility #### 4.1. Reversibility model | **Activity** | **Customer** | **OVHcloud** | | -------------------------------------------------------------------------------------------------- | ------------ | ------------ | | Document the services that depend on some DNS registerings | RA | | | Plan the DNS zone migration in accordance with the security requirements of DNS dependant services | RA | | #### 4.2. Data recovery | **Activity** | **Customer** | **OVHcloud** | | ------------------------------- | ------------ | ------------ | | Copy the DNS zone configuration | RA | | ### 5. End of service #### 5.1. Destroying configurations | **Activity** | **Customer** | **OVHcloud** | | --------------------------------------------- | ------------ | ------------ | | Remove the DNS zone from OVHcloud DNS servers | I | RA | #### 5.2. Data destruction | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------------------------------------------------- | ------------ | ------------ | | Remove the customers recordings from OVHcloud systems when recording deadlines are exceeded | | RA |