--- title: "Public Cloud Instances - Shared responsibilities (EN)" description: "Shared responsibilities between OVHcloud and the customer for Public Cloud Instances" url: https://docs.ovhcloud.com/it/guides/public-cloud/compute/responsibility-model-instances lang: it lastUpdated: 2023-10-12 --- # Public Cloud Instances - Shared responsibilities (EN) ## Objective The RACI below details shared responsibilities between OVHcloud and the customer for Public Cloud Instances Service. This shared model can help relieve the customer’s operational burden. | Roles | | ------------------------------------------------------------ | | R : Is in charge of carrying out the process | | A : Accountable for the successful completion of the process | | C : Is consulted during the process | | I : Is informed of the results of the process | ### 1. Before subscription #### 1.1. Specify service as needed | **Activity** | **Customer** | **OVHcloud** | | ---------------------------------------------------------------------------------- | ------------ | ------------ | | Choose the Instance scale following business needs (CPU, RAM, General Purpose ...) | RA | I | | Provide personal data needed for service subscription | RA | I | | Choose Service location | RA | I | ### 2. Service availability #### 2.1. Install service | **Activity** | **Customer** | **OVHcloud** | | -------------------------------------------------------------------------------------------------------------------------- | ------------ | ------------ | | Produce, route, deliver and maintain physical Instances and hosting buldings | I | RA | | Install internal functionnal bricks needed to maintain in operational and security conditions the Service (firmware, BIOS) | I | RA | | Deploy the first network configuration on the Service | I | RA | | Buy and hold licences and usage rights for Microsoft OS available on OVHcloud catalog | CI | RA | | Buy and hold licences and usage rights for others OS used | RA | | #### 2.2. Reversibility model | **Activity** | **Customer** | **OVHcloud** | | ---------------------------------------------------------- | ------------ | ------------ | | Import format images supported by OpenStack infrastructure | RA | C | #### 2.3. Customer Information System setup | **Activity** | **Customer** | **OVHcloud** | | ------------------------------ | ------------ | ------------ | | Install OS | RA | RI | | Install other softwares needed | RA | | ### 3. Service usage #### 3.1. Operations ##### **3.1.1. Daily operations** | **Activity** | **Customer** | **OVHcloud** | | ----------------------------------------------------------------------------------- | ------------ | ------------ | | Manage data security hosted on the service (confidentiality, integrity, backups, …) | RA | | | Manage network accessibility of Instances | | RA | | Decide to add / remove options on Instances | RA | I | | Carry out addition / deletion of options or material on Instances | I | RA | | Install security bricks and tools needed following needs | RA | | | Administrate applications installed on Instances | RA | | | Manage backups | RA | | | Manage backups following Customer request (optionnal) | CI | RA | ##### **3.1.2. Access management** | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------------------------------ | ------------ | ------------ | | Manage access rights to OVHcloud Control Panel | RA | I | | Manage physical and logical access to infrastructures for OVHcloud teams | I | RA | | Manage access and security policy for service users | RA | | ##### **3.1.3. Monitoring** | **Activity** | **Customer** | **OVHcloud** | | ---------------------------------------------------------------------------------------- | ------------ | ------------ | | Manage and monitor physical servers capacity in support of Public Cloud services | | RA | | Manage and monitor Public Cloud services capacity | RA | | | Monitor the functionning of softwares installed on Instances | RA | | | Retain logs of control plane for Instances monitoring (API, hypervisor) | | RA | | Retain logs of Information System hosted on Instances | RA | | | Monitor the proper functioning of physical devices (utilities) in support of the service | I | RA | | Create, modify, control, restore, delete jobs of backups | RA | | | Create jobs of backups following subscription to Automated backups option | AI | R | | Maintain storage and backups devices used for the service | | RA | ##### **3.1.4. Storage** | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------- | ------------ | ------------ | | Manage data encryption of storage space allocated | RA | | ##### **3.1.5. Connectivity** | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------ | ------------ | | Manage IP addressing plan and choose appropriate network protocols | RA | I | | Filter network accesses to Instances | RA | I | | Filter network connections and deploy a secured architecture following business needs (FW, WAF, IPS/IDS, trusted protocols, etc.) | RA | | | Operate automatic network management systems (architecture, implementation, software and hardware maintenance for deployed public and private networks) | I | RA | ##### **3.1.6. Management** | **Activity** | **Customer** | **OVHcloud** | | ----------------------------------------------------------------------- | ------------ | ------------ | | Provide inventory of services used | I | RA | | Manage the security of management infrastructure (API, control plane) | | RA | | Manage security of OS, softwares and middlewares installed on Instances | RA | | | Manage physical security of equipements and hosted infrastructures | I | RA | | Manage data security hosted on Instances service | RA | | ##### **3.1.7. Business continuity** | **Activity** | **Customer** | **OVHcloud** | | ----------------------------------------------------------------------- | ------------ | ------------ | | Perform periodic restoration tests | RA | | | Maintain a business continuity and disaster recovery plan for IS hosted | RA | C | | Manage automatic management systems for the infrastructure provided | I | RA | #### 3.2. Event management ##### **3.2.1. Incidents** | **Activity** | **Customer** | **OVHcloud** | | -------------------------------------------------------------------------------- | ------------ | ------------ | | Intervene with network and materials incidents (tickets and contacts) | AI | RA | | Intervene with other incidents | RA | | | Change deficient hardware in support of Instances | I | RA | | Realize backup recovery of Instances | RA | | | Realize backup recovery in case of subscription to an option managed by OVHcloud | A | R | #### **3.2.2. Changes** | **Activity** | **Customer** | **OVHcloud** | | --------------------------------------------------------------------------------------------------- | ------------ | ------------ | | Deploy updates and patches of OS, softwares, middlewares and Information System hosted on Instances | RA | | ### 4. Reverting #### 4.1. Reversibility Model | **Activity** | **Customer** | **OVHcloud** | | ------------------------------- | ------------ | ------------ | | Plan reversibility operations | RA | | | Choose fallback infrastructures | RA | | | Export data in QCOW2 format | RA | I | #### 4.2. Data recovery | **Activity** | **Customer** | **OVHcloud** | | ------------------------------- | ------------ | ------------ | | Manage reversibility operations | RA | | | Migrate/transfer data | RA | | ### 5. End of service #### 5.1. Destroy configurations | **Activity** | **Customer** | **OVHcloud** | | ----------------------------------------------------------------------- | ------------ | ------------ | | Destroy configurations at end of service following contract termination | | RA | #### 5.2. Data destruction | **Activity** | **Customer** | **OVHcloud** | | ----------------------------------- | ------------ | ------------ | | Destroy data hosted on Instances | | RA | | Destroy end-of-life storage devices | | RA |