---
title: "GDPR - How to immediately delete your OVHcloud services"
description: "Learn how to immediately and irreversibly delete your OVHcloud services as part of a GDPR data deletion request"
url: https://docs.ovhcloud.com/it/guides/account-and-service-management/managing-billing-payments-and-services/deletion
lang: it
lastUpdated: 2025-12-16
---
# GDPR - How to immediately delete your OVHcloud services

## Objective

Under the General Data Protection Regulation (GDPR), you can exercise the right to delete your OVHcloud account and all the services it contains.

**This guide explains how to immediately and irreversibly delete your OVHcloud services as part of a GDPR data deletion request.**

## Requirements

- You must have verified that all your data has been backed up.


***

### OVHcloud Control Panel Access

- **Direct link:** <ManagerLink to="/#/billing/autorenew/services">My offers and services</ManagerLink>
- **Navigation path:** Click your name in the top right > <code className="action">My offers and services</code>

***


## Instructions

To list your services, open the My offers and services
 page.
:::danger

The steps described below explain how to delete OVHcloud services **immediately** and **irreversibly**.

It is your responsibility to check in advance that you have a backup of your data and/or that you have a replacement service.

Deleting an OVHcloud service does not entitle you to a refund.

:::

### Web Cloud

**Click on the title corresponding to the desired product to expand the instructions.**


Domain name

1. Open the <ManagerLink to="/#/billing/autorenew/services">My offers and services</ManagerLink> page.
2. Click on the <code className="action">...</code> button to the right of the concerned domain name, then on <code className="action">Cancel my subscription</code>. Select <code className="action">Cancel service now</code> and validate by clicking on <code className="action">Yes, cancel</code>.
3. A confirmation email is automatically sent to the main email address of the OVHcloud account. Click on the link in this email to confirm the immediate deletion.
A period of 45 to 60 days, depending on the domain extension, may be observed before the service is effectively deleted.


Web Hosting

:::danger
Deleting a web hosting service results in the permanent deletion of all its data.
:::
1. Open the <ManagerLink to="/#/billing/autorenew/services">My offers and services</ManagerLink> page.
2. Click on the <code className="action">...</code> button to the right of the concerned service, then on <code className="action">Delete web hosting plan immediately</code>. Validate by clicking on <code className="action">Yes, cancel</code>.
3. A confirmation email is automatically sent to the main email address of the OVHcloud account. Click on the link in this email to confirm the immediate deletion.
A period of 45 days may be observed before the service is effectively deleted.


Email MX Plan

:::danger
Deleting your MX Plan Email service results in the permanent deletion of all emails and data it contains.
:::
If your MX Plan Email service is linked to a web hosting, proceed to delete it (see above).
1. Open the <ManagerLink to="/#/billing/autorenew/services">My offers and services</ManagerLink> page.
2. Click on the <code className="action">...</code> button to the right of the concerned service, then on <code className="action">Delete MX Plan immediately</code>. Validate by clicking on <code className="action">Yes, cancel</code>.
3. A confirmation email is automatically sent to the main email address of the OVHcloud account. Click on the link in this email to confirm the immediate deletion.
A period of 14 days may be observed before the service is effectively deleted.


Zimbra

:::danger
Deleting your Zimbra Mail service results in the permanent deletion of all emails and data it contains.
:::
1. Open <ManagerLink to="/#/web/zimbra">Zimbra</ManagerLink> in the OVHcloud Control Panel.
2. Click on the <code className="action">Email account</code> tab. Click on the <code className="action">⋮</code> button to the right of each email account to delete and then on <code className="action">Delete</code>.
3. Once all email accounts are deleted, click on the <code className="action">Domain</code> tab. Click on the <code className="action">⋮</code> button to the right of each domain and then on <code className="action">Delete</code>.
4. When the associated domains have been deleted, open the <ManagerLink to="/#/billing/autorenew/services">My offers and services</ManagerLink> page.
   1. Use the <code className="action">Filter</code> tool on the right to list only the `Zimbra Email Account` services. Click on <code className="action">Add</code> to validate the filter.
   2. Select all Zimbra accounts then click the <code className="action">Actions</code> button and <code className="action">Disable automatic payment</code>.
5. Once these actions are completed, you can create a [support ticket via the help center](https://help.ovhcloud.com/csm?id=csm_get_help) to request an accelerated deletion of the service.


Email Pro

:::danger
Deleting your Email Pro service results in the permanent deletion of all emails and data it contains.
:::
1. Open <ManagerLink to="/#/web/email_pro">Email Pro</ManagerLink> in the OVHcloud Control Panel and select the concerned platform.
2. Click on the <code className="action">Email accounts</code> tab. Click on the <code className="action">...</code> button to the right of each email account to delete and then on <code className="action">Reset this account</code>.
3. Once all email accounts are deleted, click on the <code className="action">Associated domains</code> tab. Click on the <code className="action">...</code> button to the right of each domain and then on <code className="action">Delete this domain</code>.
4. When the associated domains have been deleted, click on the <code className="action">Actions</code> button in the top right and then on <code className="action">Cancel</code>. Follow the steps described.
5. Once these actions are completed, you can create a [support ticket via the help center](https://help.ovhcloud.com/csm?id=csm_get_help) to request an accelerated deletion of the service.


Microsoft Exchange

:::danger
Deleting your Exchange service results in the permanent deletion of all emails and data it contains.
:::
1. Open <ManagerLink to="/#/web/exchange">Exchange</ManagerLink> in the OVHcloud Control Panel and select the concerned Exchange platform.
2. Click on the <code className="action">Email accounts</code> tab. Click on the <code className="action">...</code> button to the right of each email account to delete and then on <code className="action">Reset</code>.
3. Once all email accounts are deleted, click on the <code className="action">Associated domains</code> tab. Click on the <code className="action">...</code> button to the right of each domain and then on <code className="action">Delete this domain</code>.
4. When the associated domains have been deleted, click on the <code className="action">Actions</code> button in the top right and then on <code className="action">Cancel</code>. Follow the steps described.
5. Once these actions are completed, you can create a [support ticket via the help center](https://help.ovhcloud.com/csm?id=csm_get_help) to request an accelerated deletion of the service.


DNS Zone

1. Open the <ManagerLink to="/#/billing/autorenew/services">My offers and services</ManagerLink> page.
2. Click on the <code className="action">...</code> button to the right of the concerned DNS zone, then on <code className="action">Cancel my subscription</code>.
3. Once the cancellation is requested, you can create a [support ticket via the help center](https://help.ovhcloud.com/csm?id=csm_get_help) to request its immediate application.


Web Cloud Databases

:::danger
Deleting a Web Cloud Databases service results in the permanent deletion of all its data.
:::
:::info
Use the <code className="action">Filter</code> tool in <code className="action">My offers and services</code> to find the Web Cloud Databases services named "Private SQL hosting".
:::
1. Open the <ManagerLink to="/#/billing/autorenew/services">My offers and services</ManagerLink> page.
2. Click on the <code className="action">...</code> button to the right of the concerned service, then on <code className="action">Delete my Private SQL hosting service</code>. Validate by clicking on <code className="action">Yes, cancel</code>.
3. A confirmation email is automatically sent to the main email address of the OVHcloud account. Click on the link in this email to confirm the immediate deletion.
A period of 45 days may be observed before the service is effectively deleted.

### Bare Metal Cloud


Virtual Private Server (VPS)

:::danger
The immediate deletion of a VPS results in the permanent and irrevocable deletion of all its data.
:::
1. Open <ManagerLink to="/#/dedicated/vps">VPS management</ManagerLink> in the OVHcloud Control Panel and select the concerned VPS.
2. In the `My offer` section, click on <code className="action">Cancel</code>. Select <code className="action">Cancel service now</code> and validate by clicking on <code className="action">Yes, cancel</code>.
3. A confirmation email is automatically sent to the main email address of the OVHcloud account. Click on the link in this email to confirm the immediate deletion.
A period of 30 days may be observed before the service is effectively deleted.


Dedicated Server

:::danger
The immediate deletion of a dedicated server results in the permanent and irrevocable deletion of all its data.
:::
1. Open <ManagerLink to="/#/dedicated-servers/server">Dedicated Servers</ManagerLink> in the OVHcloud Control Panel and select the concerned server.
2. In the `Service status` section, click on the <code className="action">...</code> button to the right of `Status` and then on <code className="action">Cancel my service</code>. Select <code className="action">Cancel service immediately</code> and validate by clicking on <code className="action">Confirm</code>.
3. A confirmation email is automatically sent to the main email address of the OVHcloud account. Click on the link in this email to confirm the deletion.
4. Once these actions are completed, you can create a [support ticket via the help center](https://help.ovhcloud.com/csm?id=csm_get_help) to request an accelerated deletion of the service.


vRack

1. Open <ManagerLink to="/#/dedicated/vrack">vRack</ManagerLink> in the OVHcloud Control Panel and select the concerned vRack.
2. You must remove all services from a vRack in order to delete it. Select each service present in the vRack and click on <code className="action">Remove</code>.
3. Once all services are removed from the vRack, click on the <code className="action">Cancel</code> button. Validate by clicking on <code className="action">Yes, cancel</code>.
4. A confirmation email is automatically sent to the main email address of the OVHcloud account. Click on the link in this email to confirm the deletion.

### Public Cloud


Public Cloud Project

:::danger
The immediate deletion of a Public Cloud project results in the permanent and irrevocable deletion of all its services, data, resources and settings.
:::
1. Open <ManagerLink to="/#/pci/projects">Public Cloud Projects</ManagerLink> in the OVHcloud Control Panel and select the concerned project.
2. Click on <code className="action">Project settings</code> and then on <code className="action">Delete project</code>. Validate by clicking on <code className="action">Yes, cancel</code>.
3. A confirmation email is automatically sent to the main email address of the OVHcloud account. Click on the link in this email to confirm the immediate deletion.
A period of 30 days may be observed before the services are effectively deleted.

### Telecom


SMS

There is no cancellation procedure for SMS offers. An SMS account does not generate any monthly subscription or billing. SMS credits have an unlimited lifespan.
To delete an SMS account, we invite you to create a [support ticket via the help center](https://help.ovhcloud.com/csm?id=csm_get_help).

## Go further [](#)
Join our [community of users](https://community.ovhcloud.com/).