--- title: "Everything you need to know about SMS senders" description: "Discover the different senders available with our SMS solutions" url: https://docs.ovhcloud.com/en/guides/web-cloud/messaging/sms/sms-senders lang: en lastUpdated: 2025-10-28 --- # Everything you need to know about SMS senders :::info OVHcloud SMS offers are only available in the following countries: France, the United Kingdom, Ireland, Spain, Italy and Poland. ::: ## Objective This guide explains how to create and use senders for sending your SMS messages. ## Requirements - An [OVHcloud SMS account](https://www.ovhcloud.com/en-gb/sms/). *** ### OVHcloud Control Panel Access - **Direct link:** SMS - **Navigation path:** Telecom > SMS > Select your SMS account *** ![OVHcloud Control Panel Telecom SMS](/images/assets/screens/control-panel/product-selection/telecom/tpl-telecom-03-fr-sms.png) ## Instructions ### Available sender types OVHcloud allows you to choose a sender type to send your SMS messages. The "Short number allowing replies" sender is available by default on our SMS solutions. However, you can also use an alphanumeric sender or a virtual mobile number. #### Short number allowing replies **Only for OVHcloud accounts in France excluding French overseas departments and territories.** It allows you to receive a reply via `Message and campaign ` > `SMS management ` > `SMS received `. :::warning **Sending SMS containing a URL** It is not possible to send an SMS containing a URL via a short number allowing replies. Any such message will be blocked. If you need to send SMS messages containing URLs, you must use an alphanumeric sender. ::: #### Alphanumeric sender You can customise your sender. However, you will no longer be able to receive a reply from the recipient of your SMS. To access the management of SMS senders, select the `Senders ` tab (1) when you are on the relevant SMS account. ![sms send control panel](/images/web-cloud/messaging/sms/sms-senders/sms-send-control-panel04E.png) If you want to add an additional SMS sender, click on the `Actions ` button in the centre, then on `Add ` (2). ![sms send control panel](/images/web-cloud/messaging/sms/sms-senders/sms-send-control-panel05E.png) On the addition page, you have several options to configure a new SMS sender (3): - **Add senders manually**: You must enter the desired sender, a description, and a justification for using this sender (4). A supporting document is also required. **Example**: if you want to send your SMS with the name of your company as the sender, a company document will be requested. The validation of an alphanumeric sender is usually processed within 72 hours after its creation. :::info We ask for a supporting document as part of our security policy. By default, this is a letterhead from the company or brand, including authorisation from a responsible person with a signature and company stamp, an identity document, or a Kbis extract if it is not a registered brand. ::: - **Add senders from personal data**: You can request a sender based on the contact details of your OVHcloud account. A drop-down list of available senders will then appear. - **Add senders from your OVHcloud domain names**: You can use a domain name available in your OVHcloud account as a sender. A drop-down list of available senders will then appear. #### Virtual mobile number **Only for OVHcloud accounts in France.** If you have an SMS offer with a virtual mobile number, you can use this number as a sender. For more information, see our [page on virtual mobile numbers](https://www.ovhcloud.com/en-gb/sms/virtual-numbers). :::info If you already have an SMS account, it is not possible to create a virtual mobile number for an existing account. You will need to order a new SMS account via the [virtual mobile number](https://www.ovhcloud.com/en-gb/sms/virtual-numbers) offer page. ::: ## Go further Join our [community of users](https://community.ovhcloud.com/).