--- title: "Public Cloud Block Storage - Shared responsibilities" description: "Shared responsibilities between OVHcloud and the customer for Public Cloud Block Storage" url: https://docs.ovhcloud.com/en/guides/storage-and-backup/block-storage/responsibility-model-block-storage lang: en lastUpdated: 2025-08-19 --- # Public Cloud Block Storage - Shared responsibilities ## Objective The RACI below details shared responsibilities between OVHcloud and the customer for the Public Cloud Block Storage service. This shared model can help relieve the customer’s operational burden. | Roles | | ----------------------------------------------------------- | | R: Is in charge of carrying out the process | | A: Accountable for the successful completion of the process | | C: Is consulted during the process | | I: Is informed of the results of the process | ### 1. Before subscription #### 1.1. Specify service as needed | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------------------------------------------------------------- | ------------ | ------------ | | Choose the Block Storage scale following business needs (Classic, High speed, High speed gen2, LUKS...) | RA | I | | Provide personal data needed for service subscription | RA | I | | Choose service location aligned with location of Instances | RA | I | ### 2. Service availability #### 2.1. Install the service | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------------------------- | ------------ | ------------ | | Produce, route, deliver and maintain hardware and hosting buildings | I | RA | #### 2.2. Reversibility model | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------------------------------------------------ | ------------ | ------------ | | Import supported formats for block volume backups or snapshots in OpenStack infrastructure | RA | I | #### 2.3. Customer Information System setup | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------------------- | ------------ | ------------ | | Choose the volume type and storage sizing adapted to the need | RA | CI | | Install softwares needed | RA | | ### 3. Service usage #### 3.1. Operations ##### **3.1.1. Daily operations** | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------------------------------------------------------------ | ------------ | ------------ | | Manage data security hosted on the service (confidentiality, integrity, backups, …) | RA | | | Manage network accessibility of storage volumes within attached Instances | | RA | | Decide to add / remove a Block Storage option (resizing, create a snapshot, create a backup volume) | RA | I | | Carry out to add / remove a Block Storage option (resizing, create a snapshot, create a backup volume) | I | RA | | Install needed security bricks and tools | RA | | | Administrate storage service | I | RA | | Administrate data | RA | | | Manage backups | RA | | | Manage backups following Customer request (optional) | CI | RA | ##### **3.1.2. Access management** | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------------------------------ | ------------ | ------------ | | Manage access rights to the OVHcloud Control Panel | RA | I | | Manage physical and logical access to infrastructures for OVHcloud teams | I | RA | | Manage access and security policy for service users | RA | | ##### **3.1.3. Monitoring** | **Activity** | **Customer** | **OVHcloud** | | ---------------------------------------------------------------------------------------- | ------------ | ------------ | | Manage and monitor physical servers capacity in support of Public Cloud services | | RA | | Monitor Block Storage clusters' performances | I | RA | | Retain logs of control plane for Instances monitoring (API, hypervisor) | | RA | | Retain logs of Information System hosted on Instances | RA | | | Monitor the proper functioning of physical devices (utilities) in support of the service | I | RA | | Create, modify, control, restore, delete jobs of backups | RA | | | Create jobs of backups following subscription to Automated backups option | AI | R | | Maintain storage and backups devices used for the service | | RA | ##### **3.1.4. Storage** | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------- | ------------ | ------------ | | Manage data encryption of storage space allocated | RA | CI | ##### **3.1.5. Management** | **Activity** | **Customer** | **OVHcloud** | | ----------------------------------------------------------------------- | ------------ | ------------ | | Provide inventory of storage volumes used | I | RA | | Manage the security of management infrastructure (API, control plane) | | RA | | Manage security of OS, softwares and middlewares installed on Instances | RA | | | Manage physical security of equipments and hosted infrastructures | I | RA | | Manage data security hosted on storage volumes | RA | | ##### **3.1.6. Business continuity** | **Activity** | **Customer** | **OVHcloud** | | ----------------------------------------------------------------------- | ------------ | ------------ | | Perform periodic restoration tests | RA | | | Maintain a business continuity and disaster recovery plan for IS hosted | RA | C | | Manage automatic management systems for the infrastructure provided | I | RA | #### 3.2. Event management ##### **3.2.1. Incidents** | **Activity** | **Customer** | **OVHcloud** | | -------------------------------------------------------------------------------- | ------------ | ------------ | | Process hardware and network incidents (tickets and contacts) | AI | RA | | Process other incidents | RA | | | Replace faulty hardware on physical servers and hard disks | I | RA | | Restore backups of data volumes | RA | | | Realize backup recovery in case of subscription to an option managed by OVHcloud | A | R | ##### **3.2.2. Changes** | **Activity** | **Customer** | **OVHcloud** | | --------------------------------------------------------------------------------------------------- | ------------ | ------------ | | Deploy updates and patches of OS, softwares, middlewares and Information System hosted on Instances | RA | | ### 4. Reversibility #### 4.1. Reversibility Model | **Activity** | **Customer** | **OVHcloud** | | ------------------------------- | ------------ | ------------ | | Plan reversibility operations | RA | | | Choose fallback infrastructures | RA | CI | | Export data in QCOW2 format | RA | I | #### 4.2. Data recovery | **Activity** | **Customer** | **OVHcloud** | | ------------------------------- | ------------ | ------------ | | Manage reversibility operations | RA | | | Migrate/transfer data | RA | | ### 5. End of service #### 5.1. Destroy configurations | **Activity** | **Customer** | **OVHcloud** | | ----------------------------------------------------------------------- | ------------ | ------------ | | Destroy configurations at end of service following contract termination | | RA | #### 5.2. Data destruction | **Activity** | **Customer** | **OVHcloud** | | -------------------------------------- | ------------ | ------------ | | Destroy data hosted on volumes storage | | RA | | Destroy end-of-life storage devices | | RA |