--- title: "Shared responsibility for Dedicated Servers" description: "Find out about shared responsibilities between OVHcloud and the customer for Dedicated Servers services" url: https://docs.ovhcloud.com/en/guides/account-and-service-management/responsibility-sharing/dedicated-servers lang: en lastUpdated: 2024-02-29 --- # Shared responsibility for Dedicated Servers ## Objective The RACI below details shared responsibilities between OVHcloud and the customer for Dedicated Servers services. This shared model can help relieve the customer’s operational burden. | Roles | | ------------------------------------------------------ | | R: Is in charge of carrying out the process | | A: Guarantees the successful completion of the process | | C: Is consulted during the process | | I: Is informed of the results of the process | ### 1. Before subscription #### 1.1. Specify service as needed | **Activity** | **Customer** | **OVHcloud** | | ---------------------------------------- | ------------ | ------------ | | Choose the location of dedicated servers | RA | I | | Size dedicated servers as needed | RA | I | | Choose options as needed | RA | I | ### 2. Service availability #### 2.1. Install service | **Activity** | **Customer** | **OVHcloud** | | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------ | ------------ | | Produce, transport, deliver and maintain physical machinery and buildings | CI | RA | | Install and configure the internal functional building blocks to the dedicated server that are required to keep it in operational conditions and secure conditions (firmware, BIOS, BMC, IPMI, etc.). | | RA | | Buy and hold licences and usage rights for the OS used | RA | | | Deploy initial network configuration to devices | I | RA | #### 2.2. Reversibility model | **Activity** | **Customer** | **OVHcloud** | | --------------------------------------------------------------------------- | ------------ | ------------ | | Transfer your data (OS, softwares or backups, etc) according to your choice | RA | | #### 2.3. Customers information system setup | **Activity** | **Customer** | **OVHcloud** | | --------------------------------------------- | ------------ | ------------ | | Install the OS | RA | RI | | Install the software on your dedicated server | RA | | ### 3. Service usage #### 3.1. Operations ##### **3.1.1. Daily operations** | **Activity** | **Customer** | **OVHcloud** | | ---------------------------------------------------------------------------------------------------------------------------------- | ------------ | ------------ | | Ensure network accessibility of the Dedicated Server | | RA | | Manage the software installed on the Dedicated Server | RA | | | Decide to add/remove an option on the Dedicated Server, request the replacement of defective hardware on the Dedicated Bare Server | RA | I | | Add/remove options/hardware on the Dedicated Server | I | RA | | Adapt the OS configuration to the hardware resources in use | RA | | ##### **3.1.2. Access management** | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------------------------------ | ------------ | ------------ | | Manage access and security policy for Service users | RA | | | Manage physical and logical access to infrastructures for OVHcloud teams | I | RA | | Manage access to the manager | RA | I | ##### **3.1.3. Monitoring** | **Activity** | **Customer** | **OVHcloud** | | ---------------------------------------------------------------------------------------------------- | ------------ | ------------ | | Monitor the proper functioning of physical devices (utilities) that are part of the Dedicated Server | I | RA | | Monitor physical resource performance | RA | R | | Process and clear alarms from Dedicated Server managed devices | I | RA | | Keep logs of the information system hosted on the Dedicated Server | RA | | | Keep logs of the Control Plane that manages the Dedicated Server | | RA | | Monitor the performance of services installed on the Dedicated Server | RA | | ##### **3.1.4. Storage** | **Activity** | **Customer** | **OVHcloud** | | ---------------------------------------------------------------------------- | ------------ | ------------ | | Create, modify, control, restore, delete backup jobs | RA | | | Manage content hosted on infrastructures | RA | | | Ensure data continuity and sustainability | RA | | | Carry out maintenance on the storage and backup devices provided by OVHcloud | | RA | ##### **3.1.5. Connectivity** | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------ | ------------ | | Ensure that automatic network management systems works (architecture, implementation, software and hardware maintenance for deployed public and private networks, primary IP of dedicated server) | I | RA | | Manage IP addressing plan | RA | I | | Filter network connections and deploy a secured architecture following business needs (FW, WAF, IPS/IDS, trusted protocols, etc.) | RA | | ##### **3.1.6. Management** | **Activity** | **Customer** | **OVHcloud** | | --------------------------------------------------------------------------------- | ------------ | ------------ | | Ensure the security of management infrastructures (API, control plane) | R | RA | | Ensure the security of OS, software and middleware installed on Dedicated Servers | RA | | | Manage the security of data stored by the Customer on Dedicated Servers | RA | | | Manage the physical security of equipment and infrastructures hosted at OVHcloud | I | RA | ##### **3.1.7. Business continuity** | **Activity** | **Customer** | **OVHcloud** | | --------------------------------------------------------------------------- | ------------ | ------------ | | Manage automatic management systems for the infrastructure provided | I | RA | | Maintain a business continuity and disaster recovery plan for the hosted IS | RA | | #### 3.2. Event management ##### **3.2.1. Incidents** | **Activity** | **Customer** | **OVHcloud** | | ---------------------------------------------------------------------- | ------------ | ------------ | | Replace the defective hardware elements of the Dedicated Server | I | RA | | Handle hardware and network incidents (tickets and telephone contacts) | AI | RA | | Process other incidents | RA | | | Restore machine backups | RA | | ##### **3.2.2. Changes** | **Activity** | **Customer** | **OVHcloud** | | --------------------------------------------------------------------------------------------------------------------- | ------------ | ------------ | | Deploy patches, update and configure the OS, software, middleware and information systems hosted on Dedicated Servers | RA | | | Schedule changes requested by customer | RA | RI | ### 4. Reverting #### 4.1. Reversibility model | **Activity** | **Customer** | **OVHcloud** | | ----------------------------------------------------- | ------------ | ------------ | | Schedule reversibility operations | RA | | | Choose new infrastructures to use after reversibility | RA | | #### 4.2. Data recovery | **Activity** | **Customer** | **OVHcloud** | | ------------------------------- | ------------ | ------------ | | Manage reversibility operations | RA | | | Migrate/transfer data | RA | | ### 5. End of service #### 5.1. Configuration destruction | **Activity** | **Customer** | **OVHcloud** | | ------------------------------------------ | ------------ | ------------ | | Terminate service contract | RA | I | | Decommission client-related configurations | | RA | #### 5.2. Data destruction | **Activity** | **Customer** | **OVHcloud** | | ----------------------------------------------------------------------------------------------------------------------- | ------------ | ------------ | | Securely destroy data on storage media | | RA | | Destroy storage media that has reached their end of life or when the secure destruction processes are generating errors | | RA | | Provide a certificate of destruction (upon request) | I | RA |